Lindsay Robertson
Field Services Coordinator
Summary
Highly motivated individual with a strong drive to excel in all endeavors. Known for ability to quickly grasp new concepts and thrive under pressure and responsibility. Equally adept at working collaboratively or independently. Exceptional people skills and passion for working in dynamic and challenging environments that keep engaged and mentally stimulated. Continuously seeking opportunities to push boundaries and achieve greater heights, consistently mastering present challenges and diligently working towards fluency in the next task at hand
Overview
20
20
years of professional experience
2014
2014
years of post-secondary education
Work History
Field Services Coordinator - Solar Installations
Origin Energy
07.2018 - Current
- Quality Assurance of Solar Installations ad Designs
- Permission to Connect Applications to Electricity Distributors
- Vetting and actioning of Pre-Installation Site Assessments
- Vetting and actioning Metering Request Paperwork
- Vetting and actioning Solar Repair and Maintenance Reports
- Invoicing
- Customer Service - Via Phone and Email
- Liaison with Stakeholders Internal and External
Senior Field Services Coordinator
Origin Energy
12.2022 - 06.2023
- Team Leader Support
- Customer Escalation Management
- Motivated and passionate about operational excellence and customer service & experience
- Collaborative, team approach
- Strong sense of accountability for personal delivery of work
- Commitment to ongoing professional development and learning
Customer Initialistion - Revenue Protection
Red Energy
01.2018 - 06.2018
- Investigating Unknown Consumer sites
- Raising Disconnection and Plugged service orders
- Liaison with Distributors
Sales Fulfilment Consultant (Previously known as Sales Support)
Energy Australia
07.2012 - 01.2018
- Actioning and investigating urgent and standard requote
- Raising service orders that require a date change
- Actioning disconnection, connection, change of retailer and product switch requests received via email from our Energy Partners
- Actioning of emails received via Customer Correspondence and Online Forms on behalf of customers, including disconnection and connection requests
- Actioning and investigating unknown usage accounts
- Actioning Written Acceptances
- Assist Resolutions Team with account requotes
- Investigating wrongful disconnections and providing a report on the findings
- Actioning and investigating accounts that have not been able to upload to our accounts database, including solar quotes
- Providing feedback to Team Managers regarding ongoing processes, departmental or consultant issues
- Identifying better ways to complete tasks and providing an updated process
Sales Analyst for Energy Partners
Energy Australia
12.2014 - 12.2015
- Identified and implemented quoting processes to ensure extra sales, data integrity and updated information
- Created work instructions in conjunction with the new implemented processes for the data entry team
- Created Quick Reference Guides for the Sales Contact Centre on how to identify and attribute a sale to an Energy Partner if called directly
- Actioned various enquiries received from Energy Partners in relation to sales attributed, connections and no power queries
- Project Managed One Big Switch Campaign - Delegated work and compiled completed quotes for acquisition and retention
- Created comprehensive and cognitive One Big Switch End of Campaign Report to reporting Manager
- Assisted with collating important data for Transition Report of external data entry team contract ending and establishing the internal data entry team
- Assisted with facilitating training and creating training material for internal data entry team
Customer Sales Centre Consultant
Energy Australia
01.2008 - 07.2012
- Providing technical advice and support to gas and electricity customers in Australia
- Answering queries on plugged gas meters
- Discussing and establishing accounts in relation to unknown usage
- Selling the appropriate product based on the customer needs and requirements
- Resolving customer complaints & objection handling on first contact
- Ensuring efficient and effective use of applications and equipment
- High detail to customer satisfaction and data integrity
- Taking on Individual tasks relevant to assisting my Team
Princess of Paperwork
Australian Institute of Fitness
03.2005 - 12.2007
- Reception Duties
- Incoming and Outgoing calls
- Student Inquiries
- Customer Service
- Gym Inquiries
- Administration Duties
- Enrolments of New Students
- Student Course Deferrals
- Student Course Withdrawals
- Confirmation of Enrollments
- Liaising with Students
- Key Achievements:
- Debt Collection Systems: I have implemented debt collection systems to help the company recover 3 Million Dollars’ worth of outstanding debt
- Placed in charge of all financials: Due to my vast attention to detail, I was placed in charge of all financials within the company
- Training staff members: Over 6 months I trained 3 staff members including the debt collector
- Stand in campus manager: When our campus manager moved on, I was seen capable to fill in the role of campus manager for 3 months
Education
Certificate IV - Massage
Australian Institute of Massage
01.2005 - 01.2006
Diploma of Communication - Media – 2-Year Course
RMIT University
01.2001 - 01.2003
Certificate IV - Training & Assessment
RMIT University
Skills
Administration and operations
Time management
Problem-solving
Effective communication
Teamwork and collaboration
Stakeholder & Vendor coordination
Multitasking and organization
Customer service
Information collection
Task prioritization
Attention to detail
Database management
Data entry
Adaptability and flexibility
Accomplishments
- Debt Collection Systems, Implemented debt collection systems to help the company recover 3 Million Dollars’ worth of outstanding debt.
- Placed in charge of all financials, Ensured the amount of money coming and going from the company is correct; all the paperwork is correct and completed.
- Training staff members, Trained 3 staff members including the debt collector over 6 months.
- Stand in campus manager, Filled in the role of campus manager for 3 months, involving purchasing and ordering of goods, printing student certificates, and liaising with head office.
Personal Information
Date of Birth: 01/13/82
Contactphone - Mobile
0407 499 560
Timeline
Senior Field Services Coordinator
Origin Energy
12.2022 - 06.2023
Field Services Coordinator - Solar Installations
Origin Energy
07.2018 - Current
Customer Initialistion - Revenue Protection
Red Energy
01.2018 - 06.2018
Sales Analyst for Energy Partners
Energy Australia
12.2014 - 12.2015
Sales Fulfilment Consultant (Previously known as Sales Support)
Energy Australia
07.2012 - 01.2018
Customer Sales Centre Consultant
Energy Australia
01.2008 - 07.2012
Princess of Paperwork
Australian Institute of Fitness
03.2005 - 12.2007
Certificate IV - Massage
Australian Institute of Massage
01.2005 - 01.2006
Diploma of Communication - Media – 2-Year Course
RMIT University
01.2001 - 01.2003
Certificate IV - Training & Assessment
RMIT University
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