Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Rose

New Beith,QLD

Summary

Proactive Caravan Park Manager with extensive experience in park layout optimization, contract negotiation, and project management. Skilled in compliance, maintenance scheduling, and customer service, across all trades, with a strong focus on safety and staff training. Offering a blend of operational expertise and innovative problem-solving to enhance park operations and guest satisfaction.

Trades qualified communication technician. Owner operator

All Suction Gutter Cleaning and Homestead Roofing.

Self employed fibreglass and timber boat repairs.


Overview

44
44
years of professional experience

Work History

Caravan Park Manager/Maintenace and Gounds.

Reflections Holiday Parks
09.2023 - 03.2024
  • Optimized park layout to maximize available space and accommodate a variety of vehicle sizes.
  • Negotiated favorable contracts with suppliers for goods and services required at the caravan park.
  • Developed and managed capital construction and site rehabilitation and developed priorities for project funding.
  • Implemented cost-saving measures to reduce overheads while maintaining high levels of guest satisfaction.
  • Complied with mandated policies and programs.
  • Established an effective maintenance schedule for all park facilities including electrical systems water supply ensuring uninterrupted services guests.
  • Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
  • Worked with staff to prepare park venues to meet requirements for various competitions.
  • Ensured compliance with all relevant regulations pertaining to health, safety, fire prevention, food hygiene standards within the park premises.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Organized events and activities for guests, fostering a sense of community within the caravan park.
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Caravan /Lifestyle Park Mgr. Construction & Maint.

TJ & RC Walsh P/L Then Ingenia.
07.2004 - 03.2019
  • Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
  • Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
  • Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
  • Optimized staff performance through regular training sessions focused on customer service excellence.
  • Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
  • Streamlined daily operations with the development of comprehensive SOPs for all staff members.
  • Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
  • Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Building Industry

Self
04.1996 - 02.2004
  • Mentored junior analysts, helping them develop essential skills needed for success in the role through hands-on training sessions and ongoing support.
  • Secured new clients through targeted outreach strategies informed by rigorous market research.
  • Established a strong reputation as a trusted advisor among key stakeholders due to consistent delivery of superior results.
  • Exceeded performance metrics consistently by delivering high-quality work within tight deadlines.
  • Contributed to business development efforts by identifying potential growth areas based on market trends and competitive landscape assessments.
  • Increased customer retention by offering timely, well-researched recommendations on market opportunities.
  • Gathered valuable feedback from clients to inform continuous improvement initiatives within the organization.
  • Developed customized solutions for clients based on their unique needs, resulting in increased customer satisfaction rates.
  • Optimized internal processes to save time and resources while maintaining high levels of accuracy in deliverables.
  • Identified emerging industry trends through extensive research, resulting in more accurate forecasting for clients.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Store Manager

Woolworths/ Franklins/4Square
12.1979 - 02.1996
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.

Education

High School Diploma -

White Hills Technical Colledge
Bendigo, VIC

Skills

  • Facilities Maintenance
  • Health and safety compliance
  • Operations Management
  • Service contract negotiation
  • Contractor supervision
  • Property Maintenance
  • Budget Planning
  • Time Management
  • Problem-Solving
  • Reliability
  • Clear Communication
  • Organizational Skills

Timeline

Caravan Park Manager/Maintenace and Gounds.

Reflections Holiday Parks
09.2023 - 03.2024

Caravan /Lifestyle Park Mgr. Construction & Maint.

TJ & RC Walsh P/L Then Ingenia.
07.2004 - 03.2019

Building Industry

Self
04.1996 - 02.2004

Store Manager

Woolworths/ Franklins/4Square
12.1979 - 02.1996

High School Diploma -

White Hills Technical Colledge

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Lindsay Rose