Lindy Carter
Nelson Bay,Australia
Summary
Area Manager of Operations with extensive experience in managing daily operations and optimising processes for enhanced productivity. Proven track record in strategic planning and team leadership, resulting in significant operational improvements and cost savings. Expertise in communication and problem solving, essential for leading diverse teams and achieving organisational objectives. Committed to driving efficiency and performance through effective management practices.
Overview
12
12
years of professional experience
Work History
Area Manager
Laverty Pathology – Central West, Hunter and Central Coast
07.2023 - Current
- Led operations across laboratory functions, collection, and courier teams within Central West, Hunter, and Central Coast.
- Standardised processes to enhance productivity and support growth opportunities for seamless service delivery.
- Managed operational costs within defined budget parameters, reporting variances as necessary.
- Directed stakeholder communications regarding customer feedback, operational changes, and compliance issues.
- Coached local management team, including Collection Coordinators, Laboratory Managers, and couriers to foster high performance.
- Executed workforce plans to ensure a capable and adaptable team aligned with business needs.
- Oversaw recruitment and selection of senior team members while identifying future talent needs and risks.
- Maintained compliance with company policies and ensured confidentiality of patient information.
Medical Liaison Officer/Operations Coordinator
Laverty Pathology- Central West
06.2013 - 06.2023
- Developed and nurtured relationships with new customers to drive business growth.
- Maintained communication with existing clients to ensure ongoing support and satisfaction.
- Identified strategies to enhance service delivery across operations.
- Complied with Medicare regulations for both new and existing business.
- Presented campaigns to healthcare professionals, promoting new and existing services.
- Documented reports using Excel for accurate tracking and analysis of data.
- Implemented data-driven strategies to foster business expansion.
- Supervised daily operations of Collection Centres, including staffing and inventory management.
Skills
- Leadership and communication skills
- Collaboration and outcomes
- Negotiation expertise
- Business acumen
- Customer satisfaction
- Planning and execution
- Attention to detail
- Advanced communication proficiency
- Relationship management
- Pressure resilience
- Time management and organisation
- Conflict resolution
Timeline
Area Manager
Laverty Pathology – Central West, Hunter and Central Coast
07.2023 - Current
Medical Liaison Officer/Operations Coordinator
Laverty Pathology- Central West
06.2013 - 06.2023
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