Lindy Fernandez
IT Technician
Perth
Summary
Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
4
4
years of professional experience
1
1
Language
Work History
IT Technician
Bhagwan Marine Limited
05.2022 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks and cloud-based storage
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for all our offshore staff
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware prior to deployment
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Maintained office PCs, networks and mobile devices.
- M365 Admin Center
- M365 Entra Admin
- MDM - Microsoft Intune Admin Center
- Business Apple Manager Configurator
- Application deployment through Intune
Education
Certificate IV Cyber Security - Information Technology
North Metro Tafe
Joondalup 04.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Peripheral repair
Debugging
Software configuration
System administration
Operating system management
Data recovery
Mobile device management
User training
IT asset management
Help desk management
Software deployment management
Excellent communication
Problem-solving abilities
Time management
Microsoft windows and office
Teamwork and collaboration
Remote technical support
Analytical thinking
Active listening
Problem-solving aptitude
Issue and resolution tracking
Reliability
Self motivation
Relationship building
Team collaboration
Incoming call management
Database management
Employee computer support
Timeline
IT Technician
Bhagwan Marine Limited
05.2022 - Current
Certificate IV Cyber Security - Information Technology
North Metro Tafe
04.2001 -