Summary
Work History
Education
Skills
References
Core Capabilities
Professional Development
Timeline
Generic

Lindy Holt

Parklands Qld,QLD

Summary

Strategic operational leader with extensive experience in delivering high-quality service across complex health environments. Recognized for driving compliance, managing operational budgets, and fostering stakeholder relationships to enhance service delivery. Proven ability to lead diverse teams towards achieving consistent, customer-centered outcomes.

Work History

Senior Coordinator – Operational Support Services

Nambour General Hospital and RACF Glenbrook Aged Care Facility
- 05.2025
  • Led multidisciplinary teams delivering essential frontline services within high-volume health environments.
  • Managed service delivery across cleaning, food services, waste management, and linen departments, ensuring high-quality standards and operational efficiency
  • Managed annual operational budgets, analyzing expenditure trends and implementing strategies to maintain financial performance.
  • Ensured compliance with infection control, environmental safety, EPA legislation and accreditation standards.
  • Managed complex stakeholder matters, industrial consultations, and service-level negotiations.
  • Strengthened cross-functional relationships to improve service delivery and organizational trust.
  • Contributed to executive-level strategic planning and organizational change initiatives.
  • Led workforce restructure initiatives, successfully retraining staff to undertake dual operational roles.
  • Communicated effectively across all organizational levels to ensure smooth implementation of change.

Training & Quality Coordinator

Sunshine Coast Hospital and Health Service
  • Delivered onboarding, induction and ongoing training programs for all operational staff across the Sunshine Coast hospital and Health Services
  • Secured external training funding and partnered with TAFE to deliver workforce development initiatives.
  • Developed and implemented Standard Operating Procedures aligned with risk management frameworks.
  • Managed district-wide compliance registers, ensuring adherence to accreditation standards and minimizing litigation risks.
  • Advised on industrial and operational matters, influencing decision-making and policy development within the organization.
  • Directed operations and oversaw strategic initiatives across multiple hospital facilities, including Nambour, Maleny, Caloundra, Glenbrook Aged Care Facility, and Sunshine Coast University Hospital, enhancing service delivery and operational efficiency.

Education

Diploma -

Training and Assessment

Diploma -

Front Line Management

Certificate IV -

Work Health and Safety

Certificate IV -

Training and Assessment

Skills

  • Operational support
  • Multi-channel service delivery
  • Service quality improvement
  • Risk compliance and privacy governance
  • Budget management and optimization
  • Performance management
  • Change leadership and workforce engagement
  • Conflict resolution and issue management
  • Relationship management
  • Customer and community engagement

References

Available upon request.

Core Capabilities

  • Customer & community engagement
  • Multi-channel service delivery (face-to-face, phone & digital)
  • Relationship management across diverse stakeholders
  • Risk, compliance & privacy governance
  • Service quality improvement & accreditation
  • Conflict resolution & complex issue management
  • Budget management & value optimization
  • Change leadership & workforce engagement
  • Results-driven performance management

Professional Development

  • Recruitment & Selection
  • Coaching Skills for Leaders
  • Patient Handling Trainer
  • Basic Life Support Trainer

Timeline

Senior Coordinator – Operational Support Services

Nambour General Hospital and RACF Glenbrook Aged Care Facility
- 05.2025

Training & Quality Coordinator

Sunshine Coast Hospital and Health Service

Diploma -

Training and Assessment

Diploma -

Front Line Management

Certificate IV -

Work Health and Safety

Certificate IV -

Training and Assessment

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Lindy Holt