LINDY LINH DO
Albanvale,Australia
Summary
With previous experience in hospitality background and great passion in customer service. A commitment to putting customers first by going an extra step in providing service that promotes customer satisfaction to make it something memorable and special.I am seeking for an opportunity where I can contribute my strong interpersonal skills, good personal presentation and utilize my expertise to deliver best services in order to ensure the guests will receive a great experience in the establishment.
Knowledgeable [Desired Position] with solid background in retail operations. Demonstrated ability to enhance customer satisfaction and contribute to store efficiency. Proven record of teamwork and adaptability in fast-paced environments.
Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Team Member - Customer Service Supervisor
Coles Supermarkets
05.2021 - Current
- Replenish stock on shelves as required
- Process with returns and exchanges
- Coach and Mentored new team member in POS system operation, customer service strategies and sales goals
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Helped customers complete purchases by cash, cheque, credit cards or gift cards
- Answer customers' questions about products and selections
- Introduced Flybuys rewards programs for customers to promote loyalty, satisfaction and sales numbers
- Counting floats and end of day reconciliations
- Handle and resolve customer complaints or discrepancies with prices at checkout counters and throughout the store
- Answered telephones calls, take messages and transfer calls to appropriate individuals
- Participate in annual stocktake
- Maintained general knowledge of departments to help customers quickly locate products
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Developed strong relationships with regular customers which increased return visits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
FOH Staff
Soul Origin
07.2019 - 05.2021
- Welcome guests in store and suggesting products to provide them with a meal (including upselling and add-on selling)
- Take food order and serve food such salads, sandwiches, coffees, soups
- Assist baristas in making coffee/ cold beverages orders
- Exceed guest expectations with friendly and attentive service ; answer any concerns about the menu, ingredients and allergens
- Ensure all orders are presentable
- Maintained knowledge of full menu and any promotions or campaigns
- Maintaining shop front with ordering , food packing & drink fridge rotation
- Ensuring the area is always sanitised, clean and neat
- Operating cash register (Cash and Eftpos handling)
- Assisting with store cleaning and stocking duties
- Trained new staff in front-of-house procedures, customer relations and cleaning.
FOH Team Member
Coffee in Common
09.2018 - 12.2018
- Ensuring the area is always clean and presentable
- Take orders and partner with team members to serve food. coffee, and other beverages with high quality services
- Assisted in coffee choices on customers' personal tastes
- Processed orders and relaying to kitchen employees
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
Waiting Staff
Blue Bamboo Restaurant and Cafe
01.2015 - 01.2016
- Providing detailed information on menus and giving appropriate advice regarding any allergen
- Clean and clear tables
- Arrange table settings and maintain a tidy dining / food prep area
- Carry dirty plates, glasses and silverware to the kitchen for cleaning
- Communicate order details to the Kitchen Staff
- Delivering food and beverages to diners
- Taking and packing orders
- Dish-washing when necessary
- Managed opening/closing duties, including restocking items
Education
Diploma of Hospitality - including RSA
William Angliss Institute
01.2022
Cert IV - Human Resources
Swinburne University
01.2015
Secondary - VCE
VUSC Brimbank Campus
01.2013
Skills
- Team Work
- Communication
- Customer service/hospitality skills
- Bilingual in English and Vietnamese
- Leadership
- Decision making
Timeline
Store Team Member - Customer Service Supervisor
Coles Supermarkets
05.2021 - Current
FOH Staff
Soul Origin
07.2019 - 05.2021
FOH Team Member
Coffee in Common
09.2018 - 12.2018
Waiting Staff
Blue Bamboo Restaurant and Cafe
01.2015 - 01.2016
Cert IV - Human Resources
Swinburne University
Secondary - VCE
VUSC Brimbank Campus
Diploma of Hospitality - including RSA
William Angliss Institute
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