Lineti Taulepa
Googong,NSW
Summary
Experienced administrative assistant with strong attention to detail. Adept at providing exceptional customer service, delivering clerical support, and efficiently managing call center representative operations. Proven track record of enhancing customer satisfaction through effective problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Call Center Representative
ActewAGL Retail
04.2024 - 10.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed approximately 30 incoming calls per day
- Maintained up-to-date knowledge of product and service changes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit card payments.
Administrative Assistant
Nika's Financial Lending Services
07.2014 - 03.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Statement of Attainment in Medical Accounts and Patient Records -
TAFE NSW
Certificate IV in Business Administration -
IEA College of TAFE
11.2011
Certificate III in Business Administration -
IEA College of TAFE
11.2010
Skills
- Complaint resolution
- Customer support
- Data entry
- Administrative support
- Verbal and written communication
- Payment processing
- MS Operating Systems
- Organisational skills
Timeline
Call Center Representative
ActewAGL Retail
04.2024 - 10.2024
Administrative Assistant
Nika's Financial Lending Services
07.2014 - 03.2019
Certificate IV in Business Administration -
IEA College of TAFE
Certificate III in Business Administration -
IEA College of TAFE
Statement of Attainment in Medical Accounts and Patient Records -
TAFE NSW
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