Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linfang Dou

WATERLOO,NSW

Summary

Passionate about career with exceptional customer service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Retail Store Manager

Maroubra Tobacco
05.2023 - 02.2024
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Restaurant Cashier

Dumpling King
02.2019 - 02.2020
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Science - Computer Science

University of New South Wales
Sydney, NSW
12.2023

Skills

  • Customer Retention
  • Staff Supervision
  • Culture development
  • Friendly and Positive
  • Scheduling knowledge
  • Strong multi-tasking

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Retail Store Manager

Maroubra Tobacco
05.2023 - 02.2024

Restaurant Cashier

Dumpling King
02.2019 - 02.2020

Bachelor of Science - Computer Science

University of New South Wales

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Linfang Dou