Summary
Overview
Work History
Education
Skills
Accomplishments
Availability
Languages
Timeline
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Linfang Dou (Eleanor)

Melbourne,Australia

Summary

Sales associates with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

6
6
years of professional experience

Work History

SALES ASSOCIATE

OUTLET SALES PTY LTD
Sydney, Australia
05.2022 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

RESTAURANT WAITER

DUMPLING KING
Newtown, Australia
09.2018 - 12.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Education

Master of Management - General Management

University of Melbourne
Parkville, VIC
02.2027

Bachelor of Science - Computer Science

University of New South Wales
Sydney, NSW
02-2024

Skills

  • Exceptional customer service
  • Time management
  • Goal oriented
  • Teamwork and collaboration
  • Problem-solving skills
  • Outgoing personality
  • Effective communication
  • Cash register operation
  • Relationship building

Accomplishments

  • Awarded 'Top Performer in Sales' in 2024.
  • Increased daily sales from zero to $6,000 during my tenure by developing effective sales strategies and engaging customer service.
  • Resolved product issue through consumer testing.
  • Recognized by many customers by name due to consistent, personalized service and friendly interactions.

Availability

Monday, Tuesday, Thursday and Weekend

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

SALES ASSOCIATE

OUTLET SALES PTY LTD
05.2022 - 12.2024

RESTAURANT WAITER

DUMPLING KING
09.2018 - 12.2019

Master of Management - General Management

University of Melbourne

Bachelor of Science - Computer Science

University of New South Wales

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Linfang Dou (Eleanor)