LING CHEN
Melbourne,维多利亚
Summary
Proven Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at JUNJUN WANG. Excelled in team management and inventory control, boosting efficiency and quality. Leveraged staff management and customer engagement skills to foster a positive dining experience, achieving significant improvements in service delivery.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
JUNJUN WANG
07.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
DAVID
01.2020 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Hospitality Management
Australia Sovereign College
Melbourne, VIC08-2025
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Supervisory skills
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 3 staff members.
- Increased sales by 20% while reducing food costs by 5%, leading to a $500000 net profit in the last two years.
Languages
English
Professional Working
Timeline
Restaurant Manager
JUNJUN WANG
07.2024 - Current
Restaurant Manager
DAVID
01.2020 - 06.2023
No Degree - Hospitality Management
Australia Sovereign College
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