LING LING Stephanie LAN
Melbourne,VIC
Summary
Experienced banker in commercial bank with advanced knowledge of business operations, administration skills and customer service skills honed across three years of industry performance. Pervious experience in student service position with a passion for education industry. Driven and adaptable with a passion for new role to meet corporate needs.
Overview
14
14
years of professional experience
Work History
BUSSINESS OFFICER
MEGA INTERNATIONAL COMMERCIAL BANK
01.2021 - Current
- Processing and formatting of daily client remittance.
- Daily customer's account transaction monitoring.
- Preparing Ongoing customer due diligence and Enhanced customer due diligence procedures
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and retention.
- Enhanced operational efficiency through process improvements and streamlined workflows.
- Built strong relationships with key stakeholders to foster collaboration and ensure project success.
SALES ASSISTANT
AUSTRALIAN PRODUCES STORE
05.2018 - 12.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Evaluated inventory and delivery needs.
International Sales Executive
TAS INTERNATIONAL PTY LTD.
07.2016 - 07.2017
- Expanded international market presence by identifying and establishing new oversea distributors.
- Increased sales revenue by identifying and targeting high-potential buyers.
- Handle customer inquiries including sales and after sales service inquiries.
- Negotiated contracts successfully, securing profitable deals for the company.
Student Service Officer
IS EDUCATION
07.2015 - 07.2016
- Enhanced student experience by developing and implementing comprehensive support programs.
- Strengthened student social networking by organizing events, workshops, and seminars for personal development and growth.
- Assisted student in studying in Australia and improving overall service experience.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Enhanced overall office productivity through essential administrative support and coordination of daily tasks.
INTERNATIONAL SALE AND MARKET OFFICER
ASKME INTERGROUP LTD.
07.2010 - 07.2015
- Developed strategic sales plans to target and penetrate emerging markets, increasing revenue.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Organizing and plan overseas trade shows to promote the products.
- Collaborated with internal departments such as production, logistics, and financing to ensure seamless operations across all aspects of international sales efforts.
Education
Bachelor of International Business -
RMIT University
Melbourne, VIC01.2010
Diploma of Business -
RMIT TAFE
Melbourne, VIC01.2007
Skills
- Business Administration
- Customer service
- Fluent in Mandarin
- Time management
- Consultative Sales
- Attention to Detail
- Adaptability and Flexibility
- Computer skills
Timeline
BUSSINESS OFFICER
MEGA INTERNATIONAL COMMERCIAL BANK
01.2021 - Current
SALES ASSISTANT
AUSTRALIAN PRODUCES STORE
05.2018 - 12.2020
International Sales Executive
TAS INTERNATIONAL PTY LTD.
07.2016 - 07.2017
Student Service Officer
IS EDUCATION
07.2015 - 07.2016
INTERNATIONAL SALE AND MARKET OFFICER
ASKME INTERGROUP LTD.
07.2010 - 07.2015
Bachelor of International Business -
RMIT University
Diploma of Business -
RMIT TAFE
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