Lingyao Sun
Padstow,NSW
Summary
Dedicated professional with extensive experience at Facilinet Building Maintenance, excelling in laundry management and maintenance coordination. Proven ability to enhance guest satisfaction through meticulous cleaning techniques and reliable teamwork. Recognized for improving response times and maintaining high cleanliness standards, contributing to a welcoming environment for all guests.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Houseperson
Facilinet Building Maintenance
04.2025 - Current
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Reported found guest articles and merchandise damage to managers on duty.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Kept building entryway glass clean and polished for professional presentation.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
Public Area Attendant
Facilinet Building Maintenance
11.2022 - 03.2025
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
- Complied with all safety regulations, reducing accidents or injuries while performing job duties.
- Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Operated buffers and burnishers to clean and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Enhanced the aesthetics of public spaces with thoughtful placement of furniture, decorative items, and lighting features as directed by management or design teams.
Skills
- Laundry management
- Maintenance coordination
- Housekeeping tasks
- Cleaning techniques
- Guest room cleaning
- Floor polishing
- Laundry
- Carpet shampooing
- Metal polishing
- Heavy lifting
- Sweeping and mopping
- Reliability
Education
No Degree - Hotel Management
Shanghai Caoyang Vocational And Technical School
Shanghai, China 09.2016 - 06.2018
Timeline
Houseperson
Facilinet Building Maintenance
04.2025 - Current
Public Area Attendant
Facilinet Building Maintenance
11.2022 - 03.2025
No Degree - Hotel Management
Shanghai Caoyang Vocational And Technical School
09.2016 - 06.2018
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