Ling Yu Wong
Perth,WA
Summary
Proven achiever in sales and customer service, leveraging bilingual proficiency in Chinese and English and expert POS system operations to exceed sales targets at Pop and Fun. Demonstrated exceptional team collaboration and fast learning abilities, enhancing customer satisfaction and repeat business through innovative strategies and attentive service.
Overview
3
3
years of professional experience
Work History
Sales
Pop and Fun
09.2023 - Current
- Achieved sales targets consistently by implementing innovative sales strategies and tactics.
- Utilized consultative sales and closing techniques to meet sales objectives.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Waitress
Wei's Dumpling Hut
06.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Pepper Lunch
04.2022 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Arts - Law And Society And Marketing
University of Western Australia
Crawley, WA12-2025
Skills
- Fluent in Chinese and English
- Customer Service
- POS system operations
- Team Collaboration
- Fast Learner
Timeline
Sales
Pop and Fun
09.2023 - Current
Waitress
Wei's Dumpling Hut
06.2023 - 08.2023
Waitress
Pepper Lunch
04.2022 - 05.2022
Bachelor of Arts - Law And Society And Marketing
University of Western Australia
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