Summary
Overview
Work History
Education
Skills
Timeline
Generic

LINH DOAN

TAYLOR,ACT

Summary

I am an Early Childhood Educator with a passion for teaching and supporting children of all ages in building the foundation for future success. Proven ability to establish rapport with children quickly through a pleasant approach, a patient demeanour, and excellent communication skills. I possess an exceptional work ethic and determination to completing projects, as well as being exceptionally organised. I am also competent in both independent and collaborative team settings. I am also trained in developmental stages and knowledgeable about providing safe, nurturing learning environments, and I have a strong desire to supplement education-based strategies with health- and wellness-promoting techniques.
In addition to desiring an entry-level position, I am a diligent and enthusiastic job candidate with solid organisational skills who is willing to assist the team in attaining company objectives.
I am always collaborative and collaborate with coworkers to maintain an engaged and empowering work environment. Establishing and maintaining relationships with a broad range of stakeholders in dynamic, fast-paced environments is a strength.
Consequently, I also have a strong ability in customer service, which includes exceptional oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, comprehending customer requirements, and providing customised solutions to encourage customer retention.
I also have experience using independent decision-making skills and sound discernment to positively impact the organization's success.

Overview

12
12
years of professional experience

Work History

Planner _ Assurance Planning Team

National Disability Insurance Agency
10.2023 - Current
  • Managing complex project requirements and conducting pre-checks for the Assurant Planning Team at the NDIA demonstrates my adaptability and problem-solving abilities.
  • Effectively addressing the dynamic and occasionally unexpected challenges that arise during the process of disability support planning.
  • Understanding the requirements and coordinating efficiently with participants, their support networks, and other stakeholders.
  • Engaging in strategic interactions relating to project development, compliance, and policy updates
  • Streamlined workflow processes for improved team productivity and project outcomes.
  • Enhanced project efficiency by developing and implementing effective planning strategies.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
  • Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.


CAFE ASISTANT MANAGER/BARISTA

My Cafe Manuka
06.2016 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Early Childhood Educator

Anglicare
08.2016 - 10.2023
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Coordinated school facility use with maintenance personnel to achieve equitable access.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Skilled at working independently and collaboratively in team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in team setting, providing support and guidance.
  • Self-motivated, with strong sense of personal responsibility.

Early Childhood Educator

Rainbow Cottage
11.2011 - 03.2015
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Organized and supervised large and small group activities.
  • Developed innovative activities to engage young children in learning process.
  • Applied play-based strategies to provide diverse approaches to learning.

Education

Swinburne University of Technology
Melbourne, VIC
12.2026

Diploma - EARLY CHILDHOOD EDUCATION AND CARE

Canberra Institute of Tech
Canberra, ACT
12.2011

Skills

  • Student Data Management
  • Self-Esteem Education
  • Communicating with Parents and Teachers
  • Student Learning Support
  • Strong Work Ethic and Dependable
  • Organizing and Distributing Materials
  • Technical and Computer Proficiency
  • Early Childhood Education Specialist
  • Child CPR and First Aid
  • Program Leadership
  • Office Organization
  • Staff Support
  • Microsoft Windows and Office
  • Team Support
  • Customer Communication and Empathy
  • Office Support
  • Help Desk
  • Data Communications
  • Administrative Duties
  • Customer Inquiries

Timeline

Planner _ Assurance Planning Team

National Disability Insurance Agency
10.2023 - Current

Early Childhood Educator

Anglicare
08.2016 - 10.2023

CAFE ASISTANT MANAGER/BARISTA

My Cafe Manuka
06.2016 - Current

Early Childhood Educator

Rainbow Cottage
11.2011 - 03.2015

Swinburne University of Technology

Diploma - EARLY CHILDHOOD EDUCATION AND CARE

Canberra Institute of Tech
LINH DOAN