Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Linh Le

Melbourne,VIC

Summary

Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. I have a bubbly personality, very hard working and a can do attitude.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Manager/Inventory Manager

Rebel Sport
01.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Customer Service Representative

Chemist Warehouse
08.2022 - Current
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Retail Store Manager

First Choice
12.2018 - 08.2022
  • Managed store organisation, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers

Back of House Supervisor

Kmart
02.2012 - 03.2021
    • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
    • Created positive working environment and caring, hospitable atmosphere for employees and patrons.
    • Navigated numerous systems necessary for restaurant operations.
    • Drove guest satisfaction by going above and beyond call of duty.

Bartender

Golden Monkey
01.2016 - 01.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

St Aloysius College
Melbourne, VIC
12.2014

Skills

  • Process Improvement
  • Sales Expertise
  • Personnel Training and Development
  • Time Management
  • Staff Training
  • Cash Handling
  • Customer Service
  • Staff Management
  • Product Knowledge
  • Positive and Constructive Feedback
  • Customer Relations
  • Inventory Accuracy

Certification

-Follow workplace hygiene procedures

-Provide Responsible Gambling Service

-Use Hygienic Practices for Food Safety

-Responsible of Serving Alcohol

-Certificate II Hospitality

-Certificate IV in Leadership & Management

-Certificate in First Aid

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Manager/Inventory Manager

Rebel Sport
01.2023 - Current

Customer Service Representative

Chemist Warehouse
08.2022 - Current

Retail Store Manager

First Choice
12.2018 - 08.2022

Bartender

Golden Monkey
01.2016 - 01.2018

Back of House Supervisor

Kmart
02.2012 - 03.2021

High School Diploma -

St Aloysius College

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Linh Le