Linh Ngo
Maribyrnong,VIC
Summary
An enthusiastic employee of 4-year experience, starting from a crew member to becoming a shift supervisor, then later becoming a department. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced restaurant settings. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Godiva Chocolates
07.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Babysitter
Family
06.2020 - Current
- Played games, worked on puzzles, and read books to my younger cousins in my family.
- Communicated positively with children and their Parents.
- Organized and cleaned home after activities by picking up toys and straightening up home/play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
Department Manager
McDonald's
06.2018 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
Tutoring
N/A
06.2022 - 11.2022
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Sales Assistant
H&M Clothing
04.2022 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Sales Assistant
H&M Vietnam
09.2017 - 03.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Exceptional computer skills
Education
Bachelor of Education - Early Childhood And Primary
Australian Catholic University
Melbourne, VIC06.2026
Skills
- P>Goals and performance
- P>Flexible and Adaptable
- P>Decision Making
- P>Self-Motivated
- P>Active Listening
- P>Teambuilding
Certification
First Aid
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Assistant
Godiva Chocolates
07.2023 - Current
Tutoring
N/A
06.2022 - 11.2022
Sales Assistant
H&M Clothing
04.2022 - 07.2022
Babysitter
Family
06.2020 - Current
Department Manager
McDonald's
06.2018 - Current
Sales Assistant
H&M Vietnam
09.2017 - 03.2018
Bachelor of Education - Early Childhood And Primary
Australian Catholic University
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