Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linh Ngo

Noble Park

Summary

Experienced with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness.

Overview

6
6
years of professional experience

Work History

Front of House Team Leader

Hoiana
11.2023 - Current
  • Modern Vietnamese - French casual fine dining restaurant.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.


Front of House Team Leader

Thai Wanderer Kitchen and Bar
05.2022 - 12.2022
  • 2019 Readers Choice Award/highest ranking fine dining Thai restaurant in Melbourne
  • Monitored team of Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Coordinated schedule to maintain appropriate staff coverage.
  • Led department and supported team leads with process and personnel needs.

Chef Assistant

Mrs Kim's Grill
04.2023 - Current
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Prepared salads and meats according to recipes, chopping and storing items for later use.

Cashier

Truc Lam Asian Grocery
12.2019 - Current
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.

Customer Service

Desert Culture
12.2021 - 05.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.

Customer Service

Street Pho
12.2020 - 07.2021
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Customer Service

Pho Ly Quoc Su
01.2018 - 02.2018
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Education

Bachelor of Business -

RMIT
Melbourne

High School Diploma -

Noble Park Secondary College
Melbourne VIC
12.2022

Skills

  • Food safety understanding
  • Price memorization
  • Check payment processing
  • Menu memorization
  • Service prioritization
  • Seating assignment preparation
  • Safe food handling
  • Menu knowledge
  • Quality control

Languages

Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Japanese
Limited
Korean
Elementary

Timeline

Front of House Team Leader

Hoiana
11.2023 - Current

Chef Assistant

Mrs Kim's Grill
04.2023 - Current

Front of House Team Leader

Thai Wanderer Kitchen and Bar
05.2022 - 12.2022

Customer Service

Desert Culture
12.2021 - 05.2022

Customer Service

Street Pho
12.2020 - 07.2021

Cashier

Truc Lam Asian Grocery
12.2019 - Current

Customer Service

Pho Ly Quoc Su
01.2018 - 02.2018

Bachelor of Business -

RMIT

High School Diploma -

Noble Park Secondary College

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Linh Ngo