Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linh Nguyen

Oakleigh East,VIC

Summary

Skilled in student counseling, providing support with visa applications, and navigating application processes with effective communication abilities. Well-versed in the school application process, adept at finalizing applications via university portals, including VTAC, SATAC, UAC, and other relevant platforms. Demonstrates outstanding communication and interpersonal skills, coupled with a strong collaborative spirit when working with team members. Proficient in calendar management, application preparation, and data updates within the company's CRM system.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Education Counsellor

IDP Melbourne
10.2023 - Current
  • Provide personalized academic and career counseling to students, assisting with course selection, goal-setting, and personal development.
  • Successfully manage more than 40 school applications per month, consistently meeting a target of 100% completion every month.
  • Proficient in navigating universities' portals, including StudyLink, VCE's student portals such as VTAC, UAC, STAC, ensuring efficient application processes.
  • Conduct individual and group counseling between student & student's family sessions to address academic challenges, personal concerns, and guide students in career exploration.
  • Gather requisite documents for applications, ensuring a comprehensive approach to avoid setbacks in the application process.
  • Collaborate with teachers, parents, and administrators to create a supportive and inclusive learning environment for students.
  • Stay abreast of educational trends, college admission requirements, and career opportunities to provide up-to-date guidance to students.
  • Provide after-service support for various requests, including invoicing, enrollment, deferring, and visa instructions, ensuring a seamless experience for students.

Migration Assistant

IDP Melbourne
05.2023 - 10.2024
  • Provided support to Migration Agents in handling visa applications and skill assessments on time.
  • Assisted in managing student visa services for the entire office, processing an average of 40 visa applications weekly.
  • Collaborated with the Migration team to navigate and utilize IDP's CRM systems effectively.
  • Addressed incoming phone calls, handling requests, transferring calls, and relaying messages to the appropriate personnel.
  • Gathered and input timesheet data into the automated accounting system, ensuring accurate processing of labor corrections.
  • Created detailed and visually appealing PowerPoint presentations for senior-level staff.
  • Communicate with customers, offering initial consultations, checking visa conditions, and providing essential information on visas and course details.

Qualified Education Counselor

Aide Sydney Education Agent
11.2021 - 04.2023
  • Managed over 200 new customers' information for the last 12 months including visa and school application
  • Processed school applications for 7-10 students per week
  • Consulted over 20 customers per week
  • Provided information, advice, and processing of applications for international students enrolling in Australian education institutions.
  • Prepare all needed document for paper work center for SC485, SC500, SC600, SC408.
  • Understood visa conditions, requirements
  • Provided academic and career counseling to students and helped them to identify their strengths and weaknesses
  • Designed an effective and appropriate study plan according to students situations and backgrounds.
  • Evaluated all information students provided to help them to make the right decisions for their goals.
  • Conducted workshops and group counseling sessions to address common student concerns
  • Instructed students to prepare and complete documents for university and visa applications.
  • Dealt with emergency situation, especially for under 18 students.
  • Liaison between students, parents, and education providers.
  • Processed school applications for both onshore and offshore students (Viet Nam market)
  • Followed up with potential students and maximize conversion of students submitting applications and finalizing enrolments.

Education

Master of Marketing - Marketing

Deakin University
Melbourne, VIC
07.2021

Skills

  • Proficient in Microsoft Outlook and CRM systems
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to manage calendars and make appointments
  • Familiarity with visa application processes and external recognition bodies
  • Experience in preparing and reviewing documents for visa applications

Certification

Qualified Education Agent Counsellor (QEAC) - QEAC no: V174

Timeline

Education Counsellor

IDP Melbourne
10.2023 - Current

Migration Assistant

IDP Melbourne
05.2023 - 10.2024

Qualified Education Counselor

Aide Sydney Education Agent
11.2021 - 04.2023

Master of Marketing - Marketing

Deakin University

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Linh Nguyen