LINH NGUYEN
Melbourne,VIC
Summary
An attentive individual offering nearly 3 years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. By working in the fast food industry, I am proficient in both serving customers and dealing with rush hour, bringing flexibility, dedication, and a friendly manner to ensure a positive customer experience as well as team progress.
Overview
2
2
years of professional experience
Work History
Front of House Trainer
Mc Donald's
11.2021 - Current
- With accuracy and attention to detail, prepare and serve awide range of hot and cold beverages, such as coffee, tea, speciality drinks and ice cream .
- Take orders while paying attention to details (e.g Preferences or special food options)
- Serve items to customers
- Prepare to make any differences desserts/ drinks
- Keep the cafe area tidy and well-organized to provide patrons with a clean, friendly environment.
- Check and restock working area such as of drinks, fries, cups, lids, etc
- Empty Trash
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
Education
Diploma of Business - Accounting
Monash College
Melbourne, VIC01.2023
Bachelor of Commerce - Finance
Deakin University
Burwood, VIC03.2024
Skills
- NewPOS NP6 system
- Customer service
- Problem-solving
- Food safety understanding
- Cash handling proficiency
- Front- and Back-of-House Coordination
- Task Delegation
- Microsoft Office
Timeline
Front of House Trainer
Mc Donald's
11.2021 - Current
Diploma of Business - Accounting
Monash College
Bachelor of Commerce - Finance
Deakin University