Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linh Nguyen

Melbourne,VIC

Summary

Results-driven professional with 10 years of experience in data analysis, problem-solving, and communication. Proficient in Excel, Tableau, Power BI, SQL, and CRM systems, with strong skills in data modelling, process optimization, and performance tracking. Actively pursuing a transition into a Business Analyst role, leveraging expertise in translating user needs into actionable insights to support business growth and efficiency.

Overview

10
10
years of professional experience

Work History

Leading Optical Dispenser / Duty Manager

OPSM EYEHUB
10.2020 - Current
  • Analysed customer data and prescriptions to deliver tailored eye-wear solutions aligned with performance metrics and user needs.
  • Utilised data modelling and CRM systems to track key performance indicators, optimise workflows, and improve customer experiences.
  • Led team performance management, using data-driven insights to streamline operations, increase efficiency, and enhance customer satisfaction.
  • Exceeded KPIs by 150%-180% through data-driven process improvements.
  • Boosted team productivity with targeted performance management and problem-solving strategies.
  • Increased sales and customer retention by leveraging market trends and data analysis.

Export Sales Executive

HOA SEN GROUP
11.2016 - 06.2018
  • Conducted market analysis and data modelling to align procurement with global demand, ensuring production met international client requirements.
  • Managed roughly about 8 business accounts, 10-12 contracts monthly drafting and logistics, using data insights to ensure compliance and timely deliveries.
  • Applied data-driven analysis to optimise pricing and expand into new markets, resulting in increased retention and growth.
  • Collaborated closely with production teams to ensure timely delivery of high-quality products meeting client specifications.
  • Facilitated smooth international transactions by navigating complex customs regulations, tariff schedules, and shipping logistics.
  • Gained deep insights into customer needs, utilising CRM systems and stakeholder management to analyse data, enhance customer. engagement, and negotiate successful outcomes aligned with business objectives.

Loan and Credit Analyst

Standard Chartered Bank
06.2014 - 10.2016
  • Analysed financial data to assess creditworthiness, developing risk mitigation strategies for loans and mortgages.
  • Used CRM tools and data analytics to enhance customer profiling, optimise service delivery, and track performance.
  • Managed loan contracts and leveraged data insights to identify key customer segments, improving conversion rates and profitability.
  • Surpassed credit card targets by identifying optimal customer segments through data analysis.
  • Achieved top referral rates through enhanced customer profiling and service strategies.

Education

Professional Year in ICT - Information & Communications Technology

WLI Institute
Melbourne, VIC
03.2022

Master of Business Information Systems -

Swinburne University
Hawthorn, VIC
08.2020

Bachelor in External Economics - Tax, Finance, Logistics

Foreign Trade University
Ho Chi Minh City, Vietnam
05.2014

Skills

  • Data Analysis and Statistical Techniques
  • Business Process Modeling
  • Advanced Excel and Spreadsheet Proficiency
  • SQL and Database Management
  • Stakeholder Engagement and Management
  • Problem-Solving and Critical Thinking

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Leading Optical Dispenser / Duty Manager

OPSM EYEHUB
10.2020 - Current

Export Sales Executive

HOA SEN GROUP
11.2016 - 06.2018

Loan and Credit Analyst

Standard Chartered Bank
06.2014 - 10.2016

Professional Year in ICT - Information & Communications Technology

WLI Institute

Master of Business Information Systems -

Swinburne University

Bachelor in External Economics - Tax, Finance, Logistics

Foreign Trade University

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