Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Linh Nguyen

Melbourne,VIC

Summary

Dynamic and results-oriented professional with a proven track record at Subway, adept in team leadership and customer service. Excelled in enhancing sales by up to 15% through effective team management and customer engagement. Skilled in cash handling and interpersonal communication, consistently fostering positive relationships and exceeding operational standards.

Overview

2
2
years of professional experience

Work History

Store Supervisor

Subway
07.2023 - 07.2024
  • Supervised a team of 7+ employees, leading them to consistently meet and exceed daily sales targets by up to 15%.
  • Trained and mentored many new employees, ensuring they were fully equipped to provide high-quality customer service and meet operational standards.
  • Handled customer complaints and resolved issues, maintaining a customer satisfaction.

Sales Assistant

Subway
12.2022 - 06.2023
  • Played a key role in increasing sales by 12% during seasonal promotions by effectively upselling new products.
  • Maintained high cleanliness and food safety standards, leading to a perfect inspection score during company audits.
  • Consistently praised by customers for excellent service, achieving a positive feedback rating of 90% or higher.
  • Efficiently managed inventory and assisted in stock ordering, reducing waste by 8%.

Kitchen Hand

Lukumama
07.2022 - 12.2022
  • Prepared and served signature Greek donuts, ensuring the highest quality and consistency in every order.
  • Operated coffee machines and provided excellent barista services, creating a variety of coffee drinks to customer specifications.
  • Delivered exceptional customer service, assisting customers with menu choices and product recommendations, leading to a 10% increase in repeat business.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Education

Bachelor of Business Information Systems -

Swinburne University of Technology
Melbourne, VIC
10-2024

Skills

  • Interpersonal Skill
  • Communication Skill
  • Customer Service
  • Time management
  • Critical Thinking
  • Relationship building
  • Cash handling
  • Team collaboration
  • Positive attitude

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Interests

- Playing guitar

- Photography

- Volunteering

- Playing Sports

- Cooking

Timeline

Store Supervisor

Subway
07.2023 - 07.2024

Sales Assistant

Subway
12.2022 - 06.2023

Kitchen Hand

Lukumama
07.2022 - 12.2022

Bachelor of Business Information Systems -

Swinburne University of Technology

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Linh Nguyen