Linh Nguyen
Melbourne
Summary
Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.
Overview
9
9
years of professional experience
Work History
Administration Assistant
Mills Oakley Lawyers
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduling appointments and meetings.
- Organising events and functions, including catering.
- Effectively managing incoming and outgoing mail.
- Data entry, including reconciling courier invoices, special request mail.
- Preparation and reconciliation of expenses.
- Performing general administrative duties.
- Ordering and restocking stationery from suppliers.
Client Advisor
Tiffany & Co.
09.2021 - 02.2024
- Provide exceptional customer experience by greeting, listening and assisting clients in exceeding their needs.
- Build and strengthen relationships with existing clients and bring in new high portfolio clients.
- Communicate to clients via email and social media to promote new product lines and invite to in store events.
- Consistently achieve both individual and store target, always working to enhance and develop business brand.
- Demonstrate and excellent product knowledge of the brand.
- Ensure all clients information is up to date within company CRM system.
- Contribute to in store visual display, ensuring they continue to meet store standards.
Store Manager
Lovisa
02.2021 - 09.2021
- Deliver excellent customer service, maintain customer relationship.
- Deliver and track KPI sales and incentives weekly.
- Train, develop and motivate team in achieving sale goals.
- Implement and maintain visual merchandising to company standards.
- Manage finances including banking.
Assistant Store Manager
Lovisa
11.2020 - 01.2021
- Report daily to senior store manager.
- Deliver excellent customer service.
- Develop and track KPI - increase store profits.
- Supervise, motivate and mentor team on weekly basis.
Stylist
Lovisa
10.2019 - 03.2020
- Deliver a excellent customer customer experience in a fast paced environment.
- Style and communicate product knowledge to customers.
- Build customer relationship to maximise sales.
- Organise stock and replenishment.
- Complete closing and open procedures to company standards.
Restaurant Supervisor
Excelsior Hotel
10.2017 - 11.2019
- Provide outstanding customer service in a face paced environment.
- Supervise and train team, provide work direction.
- Maintain full knowledge of menu and made recommendations to increase sales.
- Efficiently resolve customers complaints and concerns.
Waitress
Excelsior Hotel
01.2016 - 10.2017
- Provide great customer experience - includes greeting customers in a friendly manner.
- Maintain full knowledge of menu.
- Prioritise and manage various tasks at once in a fast paced environment.
Education
Justice Studies
Swinburne University
Melbourne, VIC12-2025
Skills
- Communication skills
- Time management
- Organisational skills
- Multitasking
- Attention to detail
- Office administration
- Administrative support
- Data entry
- Problem solving
- Ability to work in a team
Timeline
Administration Assistant
Mills Oakley Lawyers
02.2024 - Current
Client Advisor
Tiffany & Co.
09.2021 - 02.2024
Store Manager
Lovisa
02.2021 - 09.2021
Assistant Store Manager
Lovisa
11.2020 - 01.2021
Stylist
Lovisa
10.2019 - 03.2020
Restaurant Supervisor
Excelsior Hotel
10.2017 - 11.2019
Waitress
Excelsior Hotel
01.2016 - 10.2017
Justice Studies
Swinburne University
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