Linh Nguyen
Melbourne
Summary
Customer-focused business operations and insights professional with strong experience leading cross-functional work, optimising processes, and delivering meaningful customer outcomes within financial services and retail environments. Skilled in translating data into actionable business strategies, aligning operational priorities, and driving continuous improvement. Adept at stakeholder collaboration, workflow orchestration, and simplifying complex processes to improve customer and business results. Currently seeking a Consultant, Customer Orchestration role to leverage commercial awareness, leadership, and analytical expertise within a dynamic, customer-centric team.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
OPSM Camberwell
10.2020 - Current
- Guided daily operational planning, prioritisation, and workflow alignment to optimise service delivery and improve customer satisfaction
- Partnered with cross-functional teams (optometrists, suppliers, support staff) to streamline processes, removing friction and enhancing the end-to-end customer experience
- Developed operational dashboards and reporting frameworks, delivering actionable insights to leadership on business trends, customer preferences, and performance metrics
- Led continuous improvement initiatives focused on customer engagement, increasing average revenue per customer and exceeding KPIs by 150%, maintaining consistent high service outcomes
- Championed alignment to customer-first frameworks and operational best practices, supporting team capability uplift and workflow consistency
Data & Market Analyst – Export Sales
HOA SEN GROUP
11.2016 - 06.2018
- Orchestrated demand and pricing analysis across international business accounts, aligning operational priorities with customer and market needs
- Collaborated across procurement, logistics, and sales teams to simplify workflows, reduce duplication, and deliver seamless service outcomes for international clients
- Delivered business insights via CRM and market data analytics, contributing to improved customer retention and informed strategic decision-making
- Oversaw contract management and operational sequencing, ensuring timely, compliant, and customer-aligned delivery outcomes
Loan & Credit Analyst
STANDARD CHARTERED BANK
06.2014 - 10.2016
- Delivered financial insights and credit risk analysis to guide lending decisions and prioritise high-value customer segments
- Partnered with front-line teams to improve application processing flows, reducing turnaround times and improving customer experience
- Led customer data analysis initiatives, providing actionable feedback to improve service delivery and workflow alignment with customer needs
- Achieved market-leading results in credit card issuance and loan approvals by combining customer insights with operational efficiency improvements
Education
Master of Business Information Systems -
Swinburne University
Melbourne, VICProfessional Year in ICT -
WLI Institute
Melbourne, VICBachelor - External Economics (Tax, Finance, Logistics)
Foreign Trade University
Skills
- Customer Experience Management
- Delivery Optimisation
- Business Insights
- Operational Analytics
- SQL
- Excel
- Power BI
- Tableau
- Process Improvement
- Workflow Simplification
- Cross-functional Team Leadership
- Stakeholder Engagement
- Financial Analysis
- Performance Analysis
- KPI Tracking
- Reporting
- Project Planning
- Prioritisation
- Continuous Improvement
- Commercial Acumen
- Strategic Decision Support
Languages
English
Vietnamese
Timeline
Assistant Store Manager
OPSM Camberwell
10.2020 - Current
Data & Market Analyst – Export Sales
HOA SEN GROUP
11.2016 - 06.2018
Loan & Credit Analyst
STANDARD CHARTERED BANK
06.2014 - 10.2016
Professional Year in ICT -
WLI Institute
Bachelor - External Economics (Tax, Finance, Logistics)
Foreign Trade University
Master of Business Information Systems -
Swinburne University
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