Linh Phan
Cabramatta West,NSW
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Club Attendant
Cabramatta Rugby League Club
Cabramatta , NSW
2023.05 - 2024.06
- Providing customer service to patrons using our gaming room facilities
- Process Poker Machine payouts
- Fix minor machine faults
- Preparation of beverages and providing drink tray service
- Making coffee
- Cash Handling and Till Reconciliation
- Processing Keno transactions
- General cleaning of Club areas
- Provided excellent customer service to all members and guests of the club.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Nail Technician
Venus Nails
Beecroft , NSW
2018.09 - 2020.03
- Met with clients to discuss needs, service preferences and special requests.
- Completed daily customer appointments and updated master schedule.
- Scheduled client appointments and accepted payments.
- Advised clients on nail care and use of products and colors.
- Maintained supply inventories and records of client services.
Nail Technician
Rosabella Nails and Beauty
Sydney , NSW
2018.01 - 2020.03
Nail Technician
Lena's Sydney Nails
Bondi , NSW
2016.01 - 2018.01
Waitress
Cafe Miller
Miller , NSW
2017.04 - 2017.07
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Bachelor of Business (Hospitality Management) -
Torrens University Australia
Sydney, NSW2024-05
Diploma of Hospitality Management -
Strathfield College
Surry Hills, NSW05.2020
Diploma of Leadership and Management -
Strathfield College
Surry Hills, NSW09.2017
Skills
- Problem-solving skills
- Schedule maintenance
- Good customer service
- Liquor, wine and food service
- Have RSA, RCG competency card
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Club Attendant
Cabramatta Rugby League Club
2023.05 - 2024.06
Nail Technician
Venus Nails
2018.09 - 2020.03
Nail Technician
Rosabella Nails and Beauty
2018.01 - 2020.03
Waitress
Cafe Miller
2017.04 - 2017.07
Nail Technician
Lena's Sydney Nails
2016.01 - 2018.01
Bachelor of Business (Hospitality Management) -
Torrens University Australia
Diploma of Hospitality Management -
Strathfield College
Diploma of Leadership and Management -
Strathfield College
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