Linh Tran
Sydney,NSW
Summary
Assistant Manager with 3 years of experience in hospitality, specializing in venue management, customer service, and gaming operations. Demonstrates strong leadership and compliance skills, fostering a collaborative and efficient work environment. Committed to enhancing guest experiences and operational excellence through effective team training and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gaming Manager
St George Hotel
11.2024 - Current
- Improved employee morale through effective communication and timely resolution of workplace issues.
- Oversaw recruitment efforts within the gaming department, selecting top talent that contributed positively to team dynamics and performance outcomes.
- Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
- Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
- Coordinated staff schedules, rotations and breaks.
Assistant Manager
The Courthouse Hotel
05.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Duty Manager
Players on Lygon
01.2023 - 04.2024
- Oversee daily operations to enhance team efficiency and resolve issues promptly
- Ensure financial accuracy through precise cash handling and inventory management
- Maintain optimal stock levels to support seamless operations and customer satisfaction
- Streamlined daily operations, boosting team productivity and process efficiency while maintaining financial integrity through accurate cash handling
- Cultivated a positive work environment by swiftly addressing issues, ensuring seamless operations and fostering team cohesion
- Lead and train team for exceptional guest service, enhancing customer satisfaction
- Oversee daily operations, ensuring smooth venue management and guest assistance
- Implement strategies to grow business, achieving measurable results
- Guide and coach a diverse team, fostering a collaborative environment
- Drive operational success, meeting financial and business objectives
Duty Manager
Powell Hotel
08.2022 - 12.2022
- Managed hotel operations, enhancing guest satisfaction and team efficiency
- Led staff to deliver exceptional service, fostering positive work environment
- Ensured compliance with regulations, maintaining high operational standards
- Oversaw stock management, optimizing resource allocation
- Trained staff, improving service quality and team performance
Assistant Manager Bar and Gaming Supervisor
Black Opal Tabaret
06.2022 - 08.2022
- Oversee gaming room operations, ensuring seamless daily functions and guest satisfaction
- Lead team in delivering exceptional guest experiences, fostering a collaborative environment
- Coordinate comprehensive team training for compliance and operational excellence
- Maintain high presentation standards, enhancing venue's visual appeal and guest perception
- Implement Responsible Gambling Code, promoting ethical practices and guest safety
- Streamlined gaming operations, enhancing guest satisfaction and team efficiency while ensuring strict compliance with Responsible Gambling Code
- Fostered a cohesive team environment, leading to improved guest experiences and smoother daily operations in the gaming room
Bar and Gaming Attendant
BleakHouse Hotel and McKinnon Hotel
02.2022 - 06.2022
- Provided efficient bar services, boosting customer satisfaction and repeat patronage
- Executed precise cash handling and balancing procedures, processed various payouts, and monitored gaming operations to uphold integrity standards
- Optimized bar service efficiency while adhering to responsible gaming practices, contributing to improved customer satisfaction and operational compliance
Waiting Staff & Gaming Attendant
ALH Group
04.2021 - 02.2022
- Efficiently serve food and beverages, ensuring quick turnaround
- Promptly resolve customer issues, boosting satisfaction
- Communicate clearly with team and guests for seamless service
- Adhere to gaming and cash handling protocols to maintain compliance
- Fostered teamwork in fast-paced environment, enhancing customer experience through efficient order-taking and service delivery
Nail Technician
Hollywood Nails
03.2018 - 04.2021
- Provided top-notch service, enhancing client loyalty and salon reputation
- Swiftly resolved issues, improving salon operations and client satisfaction
- Applied expert beauty techniques, ensuring repeat client visits
- Promoted teamwork, fostering a collaborative and positive work environment
- Ensured meticulous nail art, maintaining strict hygiene standards
- Optimized client scheduling system, reducing wait times and increasing daily appointments by a substantial margin
Front of House Staff (Work-based training)
Ashley Hotel
07.2019 - 08.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
Nail Technician
Le Nails
01.2017 - 12.2017
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Education
Bachelor Degree - Tourism and Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC06.2021
Diploma - Tourism and Hospitality Management
Academies Australasia Melbourne Polytechnic
Melbourne, VIC09.2019
Certificate IV - Leadership and Management
Academies Australasia Melbourne Polytechnic
Melbourne, VIC10.2017
Skills
- Guest Services Training
- Development
- Food Handling
- Customer Service
- Cash Handling
- Problem Solving
- Time Management
- Stock Control
- Leadership
- Compliance
- Bar Service
- Gaming Operations
Work Eligibility
Eligible to work in Australia: Yes
Certification
Provide First Aid
Responsible Service of Alcohol
Responsible Conduct of Gambling
Advanded Responsible Conduct of Gambling
Timeline
Gaming Manager
St George Hotel
11.2024 - Current
Assistant Manager
The Courthouse Hotel
05.2024 - 10.2024
Duty Manager
Players on Lygon
01.2023 - 04.2024
Duty Manager
Powell Hotel
08.2022 - 12.2022
Assistant Manager Bar and Gaming Supervisor
Black Opal Tabaret
06.2022 - 08.2022
Bar and Gaming Attendant
BleakHouse Hotel and McKinnon Hotel
02.2022 - 06.2022
Waiting Staff & Gaming Attendant
ALH Group
04.2021 - 02.2022
Front of House Staff (Work-based training)
Ashley Hotel
07.2019 - 08.2019
Nail Technician
Hollywood Nails
03.2018 - 04.2021
Nail Technician
Le Nails
01.2017 - 12.2017
Bachelor Degree - Tourism and Hospitality Management
Academies Australasia Polytechnic
Diploma - Tourism and Hospitality Management
Academies Australasia Melbourne Polytechnic
Certificate IV - Leadership and Management
Academies Australasia Melbourne Polytechnic
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