Linhao Mary Zhu
Glen Waverly,VIC
Summary
Results-driven audiologist and store manager with over two years of experience across 16 clinics, known for delivering high-quality service, exceeding audit standards, and achieving top conversion rates. Passionate about coaching and mentoring, with a proven ability to guide interns and new graduates through hands-on training and feedback. Organized, deadline-focused, and experienced in supporting diverse teams across multiple locations, with a strong commitment to service excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
Store Manager
Amplifon
07.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations at the Coburg clinic, ensuring high service standards and smooth workflow for both clinical and administrative tasks.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted monthly and weekly meetings to track clinic performance and align team efforts with organizational goals.
- Led a team of audiologists and client advisors, fostering a collaborative and supportive environment to drive performance and achieve KPIs.
Clinical Audiologist
Amplifon
01.2022 - Current
- Utilized the Amplifon-Way sales protocol to recommend the most suitable hearing devices based on individual client needs, consistently achieving high conversion rates.
- Assessing the extent of client hearing loss and ear health using otoscopy, pure tone audiometry, speech audiometry and Impedance audiometry.
- Liaising with WorkSafe insurers and legal firms and providing service to WorkSafe clients.
- Provided high-quality audiology services across 16 clinics and collaborated with client advisors to enhance client care to meet the needs of clients from various demographics.
- Played a key role in staff development by mentoring and observing university students and new graduates during their placements, offering detailed feedback to enhance their clinical skills and confidence.
- Exceeded audit performance expectations and made sure paperwork complied with the Hearing Service Program requirements.
Optical Dispenser
Icontact
Springvale, Victoria
12.2019 - 01.2022
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Excellent customer services. Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Aided all patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Learned new catalog of items e.g. MiyoSmart for children, to present current options to patients.
Clinical Placement Rehabilitation
Hearing Australia
Melbourne, VIC
02.2021 - 10.2021
Adult and Cochlear Implant Clinics
Royal Victoria Eye And Ear Hospital
Melbourne, VIC
08.2021 - 08.2021
Paediatric Hearing and Vision Screening
Burwood East Special Developmental School
Melbourne, VIC
05.2021 - 05.2021
Education
Master of Clinical Audiology -
University of Melbourne
Parkville, VIC12.2021
Exchange Program - Introduction To Clinical Psychology
Harvard University
Cambridge, MA07.2019
Bachelor of Biomedicine -
University of Melbourne
Parkville, VIC12.2019
Skills
- Hearing aids fitting
- Hearing needs discussion
- Product Description
- Adult clinic hearing diagnostics
- Customer counseling
- Patient care
- Basic Psychology Knowledge
- Bilingual in Mandarin and English
- Workcover registered audiologist
- Mentoring interns and supervision students
- Management
- Retail Sales
- Appointment Scheduling
- Conflict resolution
- Teamwork experience
- Work under pressure
- Positive attitude and self-motivated
Clinical Competencies
Performs hearing screening with paediatric and adult clients, including hard to test cases
Paediatric testing skills, including BOA, VRA and PLAY
Take ear impressions
Interviews client or family to obtain an appropriate in-depth case history relevant to audiological and client needs
Hearing aid fitting, managing and follow-ups
Integrates and interprets basic audiological test battery results to produce accurate diagnoses and management
Clinic report and notes writing
Give precise feedback to patients
Clinical experience
Clinical placement - Paediatrics and Adult
Referees
Available upon request
Linhao Zhu|Mobile: +61449502877|Email: maryzhu747@gmail.com
Timeline
Store Manager
Amplifon
07.2024 - Current
Clinical Audiologist
Amplifon
01.2022 - Current
Adult and Cochlear Implant Clinics
Royal Victoria Eye And Ear Hospital
08.2021 - 08.2021
Paediatric Hearing and Vision Screening
Burwood East Special Developmental School
05.2021 - 05.2021
Clinical Placement Rehabilitation
Hearing Australia
02.2021 - 10.2021
Optical Dispenser
Icontact
12.2019 - 01.2022
Master of Clinical Audiology -
University of Melbourne
Exchange Program - Introduction To Clinical Psychology
Harvard University
Bachelor of Biomedicine -
University of Melbourne
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