Liniee Thabita W
Melbourne,VIC
Summary
A results-driven HR professional with over 7 years of experience at Amazon, specializing in HR operations, employee lifecycle management, and stakeholder relations. Skilled in managing HR processes such as recruitment, onboarding, offboarding, and performance management in fast-paced environments. Passionate about creating positive employee experiences, providing excellent customer service, and improving HR processes. Eager to bring my expertise in HR administration and team support, contributing to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
HR Process Expert - Global Transfers Team
Amazon Corporate Office
India
09.2022 - 08.2024
- Managed the corporate case management for employee transfers across EMAA and APAC regions, ensuring service levels and KPIs were consistently met in a fast-paced environment
- Independently resolved 650 high-priority AWS RIF transfer requests within 2 months, delivering quality results and strong stakeholder relationships
- Conducted comprehensive quality analysis on 80 transfer cases, proactively identifying and mitigating future risks
- Utilized HR tools such as ICIMS, ITOC, Hire, and other HR tools to generate offer letter, contracts and to manage compensation exceptions, and handle immigration formalities globally
- Streamlined transfer processes, including collaboration with program teams to analyze and document time and motion data for optimizing team performance
Sr. Associate, Data Management Leave - HR Operations
Amazon Corporate Office
India
12.2019 - 09.2022
- Managed large volumes of employee data related to leaves and payroll systems, ensuring compliance and timely resolution of queries
- Trained new hires and colleagues on internal HR processes, updates, and systems, demonstrating leadership and knowledge transfer skills
- Facilitated smooth transitions and ramp-back plans for employees returning to the workplace, ensuring a seamless employee experience
- Produced high-quality reports on HR data management, contributing to the achievement of service-level agreements (SLAs) and reducing risks to employee satisfaction
Subject Matter Expert (SME)
Amazon Development Centre
, India
01.2017 - 12.2019
- Led L3 back-end escalations and managed trouble ticket (TT) requests, focusing on customer satisfaction and timely issue resolution
- Collaborated closely with recruitment teams to facilitate candidate selection and interview scheduling, ensuring a smooth hiring process
- Drove defect elimination initiatives, contributing to improved operational efficiency and increased user satisfaction rates
Education
Master of Business Administration - HR Management
CMS Institute of Management
Bachelor of Engineering - Computer Science & Engineering
KGISL Institute of Technology
IndiaSkills
- HR Operations
- Stakeholder Relations
- Employee Relations
- HR Software Proficiency
- Data Management & Reporting
- Customer Service
- Adaptability & Flexibility
- Exceptional written and verbal communication
- Strong interpersonal and negotiation skills
- Analytical mindset for process improvements
- Highly adaptable to new tools and technologies
References
Available upon request.
Timeline
HR Process Expert - Global Transfers Team
Amazon Corporate Office
09.2022 - 08.2024
Sr. Associate, Data Management Leave - HR Operations
Amazon Corporate Office
12.2019 - 09.2022
Subject Matter Expert (SME)
Amazon Development Centre
01.2017 - 12.2019
Master of Business Administration - HR Management
CMS Institute of Management
Bachelor of Engineering - Computer Science & Engineering
KGISL Institute of Technology
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