Overview
Work History
Education
Skills
Checks
Certificate
Timeline
Generic

LINISHA GURUNG

Meadowbank,NSW

Overview

7
7
years of professional experience

Work History

Support Worker

Australia Disability Care Services
08.2024 - Current
  • Assisting clients with daily living needs to support self-esteem and wellness
  • Helping clients achieve individual goals and promote independence
  • Enhancing care quality through personalized support
  • Transporting clients to appointments, shopping, and events as scheduled

STUDENT INTERN

MECA
06.2024 - Current
  • Casework
  • Database Management
  • General Administration

CUSTOMER SERVICE REPRESENTATIVE

MASTERCARD
08.2022 - 07.2024
  • Assisting customers from different bank (Westpac, St
  • George, Bank of Melbourne, Bank of SA, Heritage Bank, GSB, Westpac NZ) regarding their rewards credit card.
  • Processing and Updating customer regarding their rewards points and orders.
  • Basic technical support to merchants from commonwealth bank and ANZ NZ regarding their online payment gateway.
  • Creating, escalating, updating on cases.

Retail Sales Assistant

ZARA
03.2022 - 12.2022

- Managing stock.

- Cashier

- Packing online orders.


CUSTOMER SERVICE REPRESENATIVE

SERVICE NSW
08.2021 - 01.2022
  • Assisting customer Via Phone calls
  • Updating on cases.
  • Directing customer to right department

SUPERVISOR

SABBABA, BONDI JUNCTION
01.2018 - 01.2021
  • Managing Oders
  • Checking Stocks
  • Serving customers

Education

Bachelors in social work -

ACAP
Sydney, NSW
12.2024

Advanced Diploma in IT -

IIBIT
Sydney, NSW
12.2020

Skills

  • Social Media
  • Communication
  • Teamwork
  • Problem-solving
  • Adaptability
  • Time Management
  • Planning
  • Multitasking
  • Attention to Detail
  • Ability to handle customer inquiries, complaints, and feedback

Skills in using following tools

  • MS Office
  • Service Cloud
  • Sales force
  • Verint
  • Avaya
  • Genesis
  • MRS
  • Canva
  • UAD

Checks

  • Working with children check
  • NDIS worker screening check
  • Police check

Certificate

First AID and CPR 

Timeline

Support Worker

Australia Disability Care Services
08.2024 - Current

STUDENT INTERN

MECA
06.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

MASTERCARD
08.2022 - 07.2024

Retail Sales Assistant

ZARA
03.2022 - 12.2022

CUSTOMER SERVICE REPRESENATIVE

SERVICE NSW
08.2021 - 01.2022

SUPERVISOR

SABBABA, BONDI JUNCTION
01.2018 - 01.2021

Bachelors in social work -

ACAP

Advanced Diploma in IT -

IIBIT
LINISHA GURUNG