Linus King'ori
Clyde,VIC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Demonstrates fluency in multiple programming languages and proactively keeps up with industry trends. Driven to wear many programming hats with expertise in creating new applications.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Agent
Almon Products
Nairobi
01.2021 - 11.2022
- Trained newly hired agents, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Motivated agents to achieve service goals with continuous coaching.
- Maintained strong knowledge of company products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Completed highly accurate, high-volume money counts.
- Interviewed and hired agent candidates to promote adequate staff coverage during operating hours.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Performed agent functions during high-volume business periods to offer expeditious service to customers.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
IT Consultant
Bidii Credit
Nairobi
07.2020 - 11.2020
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Inspected equipment, assessed functionality and optimized controls.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Gathered and defined customer requirements to develop clear specifications for project plans
IT Support Engineer
KENYA PLANT HEALTH INSPECTORATE SERVICE (KEPHIS)
Nairobi
01.2020 - 04.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Provided support for networking protocols and characteristics.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted employees in identifying issues and explained solutions to restore service and functionality.
- Resolved system, hardware and telephone issues within the SLA target of 2 hours, improving efficiency among departments.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
IT Technical Support Intern
KENYA PLANT HEALTH INSPECTORATE SERVICE (KEPHIS)
Nairobi
05.2019 - 07.2019
- Contributed within team environment by assisting and interfacing with full-time software engineers.
- Supported team needs with research and problem-solving abilities.
- Helped department set up equipment for meetings, events and operations.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data
IT Intern
Seven Seas Technologies
Nairobi
07.2017 - 08.2017
- Supported IT department in handling technology rollout and maintenance.
- Contributed to team-based IT projects by lending assessment and management services.
- Installed, modified and repaired software to resolve technical issues.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Assisted computer users with technical issues remotely and at workstations.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
Associate Agent
Almon Products
Nairobi
04.2016 - 01.2017
- Answered customer inquiries regarding service charges.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Master of Science - Software Engineering
Torrens University
Melbourne, VIC 09.2020 - Current
Bachelor of Science - Computer Science
Multimedia University of Kenya
Nairobi 09.2015 - 11.2019
Skills
Critical & Analytical thinking
undefinedTimeline
Agent
Almon Products
01.2021 - 11.2022
Master of Science - Software Engineering
Torrens University
09.2020 - Current
IT Consultant
Bidii Credit
07.2020 - 11.2020
IT Support Engineer
KENYA PLANT HEALTH INSPECTORATE SERVICE (KEPHIS)
01.2020 - 04.2020
IT Technical Support Intern
KENYA PLANT HEALTH INSPECTORATE SERVICE (KEPHIS)
05.2019 - 07.2019
IT Intern
Seven Seas Technologies
07.2017 - 08.2017
Associate Agent
Almon Products
04.2016 - 01.2017
Bachelor of Science - Computer Science
Multimedia University of Kenya
09.2015 - 11.2019
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