Linyao Tang
Bulleen,VIC
Overview
9
9
years of professional experience
Work History
Sale Assistant - FT
Pandora
10.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Provision of high quality customer service
- End to end sales with a focus on identifying customer needs and recommendation of products - top sales since joining Pandora
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Building rapport and establishing a relationship with customers to capture future sales opportunities
- Assisted manager in all aspects of business operations.
- Running seasonal promotions and facilitation of ongoing visual merchandising
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Review and documentation of ongoing client feedback especially around product returns
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Commitment of ongoing product training
- Increased efficiency by implementing new processes and providing administrative support to management.
- Daily store administration - such as opening and closing shop and end of day budget reporting
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Accomplished multiple tasks within established timeframes.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Maintained professional, organized, and safe environment for employees and patrons.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed daily logs for management review.
- Cross-trained existing employees to maximize team agility and performance.
- Increased customer service success rates by quickly resolving issues.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Trained and supervised employees on office policies and procedures.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Served as corporate liaison for finance, IT, and marketing departments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Sale Assistant - FT
Armani outlet
01.2017 - 01.2018
- Introduce seasonal promotion to customers
- Top sales of the months for 3 months in a row for July, September and November. Consistently meeting all budget and KPI's since joining the company.
- Fluent and capable to assist with mandarin speaking customers
- Visual merchandising and display stock management
- Daily end of day email summary with head office
- Preparation of cash once a week for Prosegur to collect
- Monthly stocktake - administration and reporting
- Assisting in the induction and training of new staff members - product knowledge, sales coach, daily motivations, utilities and uniform assistance.
Sale Assistant - FT
Furla
01.2016 - 01.2017
- Sales and servicing - meet all budget and KPIs
- Look after visual merchandising
- Sourcing fashionable bags from suppliers
- Managing and preparing stock for sale
Education
Communication design bachelor -
RMIT University
01.2015
Diploma of interactive design and media - undefined
Universal Institute of Technology Pty Ltd
01.2012
Skills
- Strong commitment to customer service and ability to manage multiple tasks and meet deadlines
- Experienced in working in fast paced and demanding environments
- Excellent verbal and written expressional ability in English and Mandarin
- Innovative and passionate about challenges and willingness to take responsibility
- Strong team player and values relationships
- Well organised, goal orientated and driven
- Highly diligent with a keen eye for detail
- Fast learner
- Time management
- Computer skills
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
- File and record keeping
- Support services
- Administrative duties
- Basic mathematics
- Schedule and calendar management
- Office administration
- Administrative tasks
- Microsoft Office Suite
- Task prioritization
- Report generation
- Client interaction
- Product and service sales
- Call reception
- Multitasking
Languages
English
Chinese
Timeline
Sale Assistant - FT
Pandora
10.2021 - Current
Sale Assistant - FT
Armani outlet
01.2017 - 01.2018
Sale Assistant - FT
Furla
01.2016 - 01.2017
Diploma of interactive design and media - undefined
Universal Institute of Technology Pty Ltd
Communication design bachelor -
RMIT University
Similar Profiles
Kristelle Mae TajanKristelle Mae Tajan
Assistant Store Manager at PandoraAssistant Store Manager at Pandora
Destiny ClarkeDestiny Clarke
Sales Specialist at PandoraSales Specialist at Pandora
Yosellyn Carcano HernandezYosellyn Carcano Hernandez
Sales Associate at PandoraSales Associate at Pandora
Saanjh BhandalSaanjh Bhandal
Sales Associate at PandoraSales Associate at Pandora
Kyra NianiakosKyra Nianiakos
Bakehouse 'Second in Command' at WoolworthsBakehouse 'Second in Command' at Woolworths