Linyao Tang
Bulleen,VIC
Overview
9
9
years of professional experience
Work History
Sale Assistant - FT
Pandora
10.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Provision of high quality customer service
- End to end sales with a focus on identifying customer needs and recommendation of products - top sales since joining Pandora
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Building rapport and establishing a relationship with customers to capture future sales opportunities
- Assisted manager in all aspects of business operations.
- Running seasonal promotions and facilitation of ongoing visual merchandising
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Review and documentation of ongoing client feedback especially around product returns
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Commitment of ongoing product training
- Increased efficiency by implementing new processes and providing administrative support to management.
- Daily store administration - such as opening and closing shop and end of day budget reporting
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Accomplished multiple tasks within established timeframes.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Maintained professional, organized, and safe environment for employees and patrons.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed daily logs for management review.
- Cross-trained existing employees to maximize team agility and performance.
- Increased customer service success rates by quickly resolving issues.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Trained and supervised employees on office policies and procedures.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Served as corporate liaison for finance, IT, and marketing departments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Sale Assistant - FT
Armani outlet
01.2017 - 01.2018
- Introduce seasonal promotion to customers
- Top sales of the months for 3 months in a row for July, September and November. Consistently meeting all budget and KPI's since joining the company.
- Fluent and capable to assist with mandarin speaking customers
- Visual merchandising and display stock management
- Daily end of day email summary with head office
- Preparation of cash once a week for Prosegur to collect
- Monthly stocktake - administration and reporting
- Assisting in the induction and training of new staff members - product knowledge, sales coach, daily motivations, utilities and uniform assistance.
Sale Assistant - FT
Furla
01.2016 - 01.2017
- Sales and servicing - meet all budget and KPIs
- Look after visual merchandising
- Sourcing fashionable bags from suppliers
- Managing and preparing stock for sale
Education
Communication design bachelor -
RMIT University
01.2015
Diploma of interactive design and media - undefined
Universal Institute of Technology Pty Ltd
01.2012
Skills
- Strong commitment to customer service and ability to manage multiple tasks and meet deadlines
- Experienced in working in fast paced and demanding environments
- Excellent verbal and written expressional ability in English and Mandarin
- Innovative and passionate about challenges and willingness to take responsibility
- Strong team player and values relationships
- Well organised, goal orientated and driven
- Highly diligent with a keen eye for detail
- Fast learner
- Time management
- Computer skills
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
- File and record keeping
- Support services
- Administrative duties
- Basic mathematics
- Schedule and calendar management
- Office administration
- Administrative tasks
- Microsoft Office Suite
- Task prioritization
- Report generation
- Client interaction
- Product and service sales
- Call reception
- Multitasking
Languages
English
Chinese
Timeline
Sale Assistant - FT
Pandora
10.2021 - Current
Sale Assistant - FT
Armani outlet
01.2017 - 01.2018
Sale Assistant - FT
Furla
01.2016 - 01.2017
Diploma of interactive design and media - undefined
Universal Institute of Technology Pty Ltd
Communication design bachelor -
RMIT University