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Lionel Blundell
Palmview,QLD
Summary
I believe I'm a dynamic leader having worked at the Woolworths Group for 30yrs, excelling in customer service and team leadership. Expert in streamlining store operations, enhancing customer relations through effective problem-solving, and mentoring staff to exceed company KPIs. Demonstrates exceptional multitasking and organizational skills, ensuring high levels of customer satisfaction and store efficiency.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Woolworths Group
02.1994 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed 7 Department Managers and made sure they met the company KPI's as per company expectations
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Kawana Waters State High School
Sunshine Coast, QLD11-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Work well both independently & in a team environment
- Structured & Highly Disciplined
- Likes to create a Team First enviroment
Certification
- First Aid Certification
- Mental Health First Aid Certification
- Cert IV in Retail Management
- Store Manager Traineeship Certification
- Qualified Food Safety Supervisor
- Workplace Health & Safety Supervisor (Retail & Construction)
- Undergraduate Completion in Cyber Security
- Teachers Aid (currently studying)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you want to be the conductor of the orchestra, you need to be able to turn your back to the crowd
Unknown
Timeline
Store Manager
Woolworths Group
02.1994 - 06.2024
High School Diploma -
Kawana Waters State High School
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