Lionell Saroea
Strathmore Heights,VIC
Summary
Experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Commercial Cleaner
Coles Supermarket
Collingwood, VIC
02.2022 - Current
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Secret Shopper
Creative Activation
Strathmore Heights, VIC
07.2022 - Current
- Auditing retail stores to make sure they are following procedures
- Providing feedback to help eliminate potential risk to businesses
Food Stand Attendant
D'LISH Turkish Street Food
Bulla, VIC
02.2018 - Current
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Served food stand customers quickly, courteously and accurately and generated repeat business.
Crew Member
McDonald's
Airport West, Victoria
02.2019 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
Diploma - Justice
12.2022
Certificate of Education -
11.2021
Skills
- Authoring Reports
- Product Knowledge
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Account Management
Timeline
Secret Shopper - Creative Activation
07.2022 - Current
Commercial Cleaner - Coles Supermarket
02.2022 - Current
Crew Member - McDonald's
02.2019 - 03.2022
Food Stand Attendant - D'LISH Turkish Street Food
02.2018 - Current
Swinburne University of Technology - Diploma , Justice
Strathmore Secondary College - Certificate of Education,
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