Liping(Nancy) Zhang
MELBOURNE,VIC
Summary
Dedicated hospitality professional with a strong background in customer service and logistics coordination. Skilled in maintaining cleanliness and optimizing service delivery to enhance guest experiences and satisfaction. Accounting expertise supports operational efficiency in fast-paced environments, contributing to high customer ratings through effective communication and timely service.
Overview
13
13
years of professional experience
Work History
Driver
Uber Eats
04.2022 - 01.2026
- Achieved and maintained high customer ratings through attentive service and prompt deliveries
- Delivered food to customers in various locations, ensuring satisfaction through timely service
- Navigated various locations using Uber Eats app to ensure timely deliveries
- Coordinated work schedules to efficiently meet delivery demands, optimizing logistics
- Enhanced customer interactions with effective communication, fostering positive relationships
Housekeeper
PUNTHILL Apartment hotel
06.2016 - 02.2022
- Maintained high cleanliness standards in guest rooms and common areas
- Maintained cleanliness and attention to detail in all accommodations, ensuring high standards of guest satisfaction
- Replenished supplies and amenities in guest accommodations daily
- Coordinated with front desk staff to fulfill special guest requests, enhancing guest experience and satisfaction
- Adapted quickly in fast-paced environments to uphold service standards and effectively meet guest needs
- Collaborated with team members and worked independently on tasks to achieve goals
Manager
NOODLES STAR
03.2013 - 05.2016
- Managed daily operations to deliver efficient service and enhance customer experience
- Coordinated staff activities and workflow to optimize operational effectiveness
- Assisted in maintaining high-quality service, contributing to overall customer satisfaction
- Processed cash and POS transactions accurately to support financial integrity
Education
Advanced Diploma - Accounting
Victoria University
01-2012
Diploma - Accounting
Victoria University
01-2011
Skills
- Hardworking and diligent
- Customer service
- Time management
- Order management
- Microsoft Office
- Fleet management
- Route optimization
- Problem solving
- Food safety compliance
- Navigation skills
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Driver
Uber Eats
04.2022 - 01.2026
Housekeeper
PUNTHILL Apartment hotel
06.2016 - 02.2022
Manager
NOODLES STAR
03.2013 - 05.2016
Advanced Diploma - Accounting
Victoria University
Diploma - Accounting
Victoria University