Summary
Overview
Work History
Education
Skills
Timeline
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Li Qing (Charles) chu

Li Qing (Charles) chu

Templestowe Lower,VIC

Summary

[Café staff][Manager Assistant][Waiter][Co-Owner] with banquet management background. Dedicated, hardworking, highly effective at anticipating and accommodating customer needs. Focused, successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude, punctual and enthusiastic team player. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. [English] [Chinese mandarin] [Shanghainese] [Cantonese]-speaking food services professional with 9 years combined experience in bartending, coffee making, serving and bussing. ServeSafe and BASSET certified

Overview

22
22
years of professional experience

Work History

Broadcaster

Bigo Live
03.2021 - Current
  • Authored and presented high-impact web coverage with focus on efficiency and provision of most up to date information available.
  • Delivered latest content, news, and information to highly diverse audiences of over 10k people.
  • Conducted extensive research on over lots of topics to generate meaningful content, articles and scripts.
  • Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
  • Increased audience engagement by incorporating social media and interactive elements into broadcasts.
  • Enhanced program content for better viewer satisfaction and retention through in-depth research and analysis of current trends.

Real Estate Agent

Hong Chen
02.2016 - 05.2021
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.

Co-owner

Minh Xuong Chinese Restaurant
07.2008 - 08.2013
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Inventoried and restocked items throughout day.
  • Assisted co-workers whenever possible.
  • Delivered quality service by providing a warm and welcoming environment.
  • Maintained clean dining room, lobby and service areas at all times.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.

Co-owner

The Jarrah Room Chinese Restaurant
08.2005 - 07.2007
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
  • Provided friendly and attentive service.
  • Assisted co-workers whenever possible.

Manager Assistant

Mcdonalds
06.2002 - 03.2004
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
  • Assisted co-workers whenever possible.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Education

BBA - Business and Account Management

Monash University
Caufiled

Skills

  • Quick problem solver
  • Guest relations professional
  • High energy
  • Flexible schedule capability
  • Interpretation
  • Creativity/fashion sense and taste
  • Thrives in fast-paced environment
  • Operating PC and High tech capability
  • Top-tier, full-service dining background
  • Cash handling expert
  • Appearance expert

Timeline

Broadcaster

Bigo Live
03.2021 - Current

Real Estate Agent

Hong Chen
02.2016 - 05.2021

Co-owner

Minh Xuong Chinese Restaurant
07.2008 - 08.2013

Co-owner

The Jarrah Room Chinese Restaurant
08.2005 - 07.2007

Manager Assistant

Mcdonalds
06.2002 - 03.2004

BBA - Business and Account Management

Monash University

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Li Qing (Charles) chu