Summary
Overview
Work History
Education
Skills
Timeline
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Lirija Ramadanova

Aintree,VIC

Summary

Dynamic professional with proven expertise in claims processing and customer service at IAG. Skilled in inventory management and effective communication, consistently enhancing operational efficiency and client satisfaction. Recognized for strong organizational skills, thriving in fast-paced environments to ensure seamless service and support.

Overview

6
6
years of professional experience

Work History

Claims Consultant

IAG
melbourne , VIC
02.2025 - Current
  • Facilitated communication between clients and insurance providers for effective claims resolution.
  • Reviewed and evaluated claim submissions for accuracy and completeness.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.

Warehouse Picker

Australian Personnel Solutions
Truganina , VIC
06.2024 - 01.2025
  • Sorted and organized incoming stock for efficient warehouse operations.
  • Picked orders accurately based on customer specifications.
  • Conducted regular inventory checks to ensure stock accuracy.
  • Maintained a clean and safe working environment in the warehouse.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Pulled merchandise to fulfill orders to specification.
  • Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.

Supervisor

Aintree Food Wine and Co
Aintree, VIC
02.2022 - 03.2024
  • Provided friendly service to customers in a fast-paced restaurant environment.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Performed basic math calculations when computing bills for customers' meals.
  • Served alcoholic beverages responsibly in accordance with state laws.

Front of House Staff Member

Burgertory
Caroline Springs , VIC
11.2020 - 12.2021
  • Greeted customers warmly and assisted with menu selections to enhance dining experience.
  • Stocked and maintained buffet tables, ensuring ample food offerings for guests.
  • Implemented strategies that improved service efficiency and guest satisfaction.
  • Monitored dining area to address guest needs and resolve concerns promptly.

Cashier

Mcdonald's
1789 Western Fwy, Truganina VIC , VIC
04.2019 - 06.2020
  • Processed customer transactions through cash register and point-of-sale system.
  • Maintained cleanliness and organization of front counter area to ensure efficient service.
  • Stocked shelves with merchandise as required to maintain inventory levels.
  • Delivered high-level customer service by employing active listening and engagement skills.
  • Executed additional duties assigned by management to support team objectives.

Education

Bachelor of Business - Logistics And Supply Chain Management

RMIT University
Melbourne, VIC
12-2024

Diploma of Logistics - Logistics

RMIT University
Melbourne, VIC
11-2022

Skills

  • Customer service excellence
  • Supply chain optimization
  • Inventory management
  • Claims processing expertise
  • Effective communication skills
  • Data analysis proficiency
  • Organizational skills
  • Customer assistance

Timeline

Claims Consultant

IAG
02.2025 - Current

Warehouse Picker

Australian Personnel Solutions
06.2024 - 01.2025

Supervisor

Aintree Food Wine and Co
02.2022 - 03.2024

Front of House Staff Member

Burgertory
11.2020 - 12.2021

Cashier

Mcdonald's
04.2019 - 06.2020

Bachelor of Business - Logistics And Supply Chain Management

RMIT University

Diploma of Logistics - Logistics

RMIT University

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Lirija Ramadanova