Lirim Mustafovski
Bundoora,VIC
Summary
With two years of focused experience in mental health, I possess expertise in addressing diverse psychosocial challenges. My first-class honors, combined with impactful internships and volunteer work in public and private sectors, reflects my commitment. Proficient in adolescent development, loss and grief, and LGBTQIA+, I bring a comprehensive understanding of individual needs.
Overview
7
7
years of professional experience
Work History
Mental Health Key Worker
Primacy Care Australia
Cranbourne, Victoria
11.2021 - Current
- Provided complex crisis intervention and stabilisation to patients in psychological distress
- Collaborated with medical and clinical personnel to coordinate and implement client services
- Documented client progress in confidential files
- Provided clients with recommendations for community resources
- Developed and implemented activities to help clients develop social and independent living skills
- Developed excellent communication skills centered on empathy to meet the needs of participants
Sales Associate
Ralph Lauren
Preston, Victoria
01.2022 - Current
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Generated new sales leads to achieve and exceed monthly sales goals.
Supervisor & Team Leader
Degani Cafe
University Hill Bundoora, Victoria
10.2016 - 12.2021
- Managed daily operations of restaurant and cafe, including opening and closing operations, inventory management and hiring and training new employees
- Successfully interacted with a diverse range of customers, promoting excellent communication and customers service skills
- Entrusted to solve difficult problems and customer queries, heightening conflict resolution skills
- Built strong relationships with customers through positive attitude and attentive response
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Graduate Diploma of Psychology (Advanced) -
Deakin University
10.2023
Bachelor of Psychological Science -
Deakin University
10.2021
Bachelor of Arts/Bachelor of Laws -
Deakin University
10.2018
Skills
- Leadership
- Active Listening
- Highly Developed Written and Oral Communication
- Effective Judgment and Decision Making
- Empathetic Reasoning
Volunteer Experience
- 03/2023 - 06/2023, Faculty of Heath Student Mentor at Deakin University, Burwood, Victoria
- 06/2021 - 12/2022, Youth Mentor at Uniting Victoria, Melbourne, Victoria
- 03/2017 - 10/2020, Facilitator at Reach Foundation, Collingwood, Victoria
References
References available upon request.
Timeline
Sales Associate
Ralph Lauren
01.2022 - Current
Mental Health Key Worker
Primacy Care Australia
11.2021 - Current
Supervisor & Team Leader
Degani Cafe
10.2016 - 12.2021
Graduate Diploma of Psychology (Advanced) -
Deakin University
Bachelor of Psychological Science -
Deakin University
Bachelor of Arts/Bachelor of Laws -
Deakin University
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