Lisa-Anne Frantz
Belconnen,ACT
Summary
Hardworking and passionate with strong interpersonal skills. I'm a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. After 6 years in an industrial environment I have a strong interest in office administration and undertaking any required training courses to assist in finding work in these fields.
Overview
9
9
years of professional experience
Work History
Rope Access Technician Supervisor
High Standards Access
01.2020 - 11.2023
- Calibrated and aligned components using pull-testers, gauges and other measuring instrument to pass anchor systems for safe use, mostly SAYFA systems.
- Assisted in building and installing SAYFA anchor systems per customer specs, as well as carrying out decommissioning of outdated safety systems.
- Set up, configured and used complex testing equipment to align, maintain and repair anchors and other height safety systems.
- Drove and operated elevated work platform over 11m
- Coordinated maintenance and responded to repair calls for assigned sites.
- Trade tasks including: industrial cleaning, leak repair, facade inspections/repairs, stand-by rescue, removal and replacement of facade shades via winch, painting, discussing schedules and work process with clients
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Administered detailed technical documentation, reference guides and equipment integration work instructions.
- Answered telephone calls with building managers and security to provide information, resolve issues and schedule appointments.
Rope Access Technician
Rope Access Engineering
01.2017 - 01.2020
- Full-time employment for 3 years
- Completed International Rope Access Trade Association training level 1
- Completed IRATA training level 2
- Developed industrial rope access skills, as well as elevated platform operation
- Obtained High Work Risk License for Basic Rigging, Dogging, Elevated Work Platforms under and over 11m and forklift ticket
Retail Worker
Dymocks Belconnen
01.2015 - 01.2017
- Replenished sales for all genres and organized shelves, racks, and bins.
- Greeted customers, helped locate books, and suggested suitable options.
- Daily call handling providing customer service and resolving queries
- Read 4 books every month to provide relevant information for customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers complete purchases, locate items, and join our Dymocks booklovers programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labelling items, and arranging according to size, date and authors names.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Took signs of security concerns seriously and escalated issues to management.
- Used cash registers to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Year 12 Certificate -
Copland College
Melba, ACT12.2014
Skills
- Vertical Transportation Competence
- Facade Maintenance Expertise
- Rigging Techniques Mastery
- Fall Protection Knowledge
- Anchorage System Understanding
- Hoist Operations
- Administration and Management
- Order Processing
- Upselling techniques
- Inventory management
Timeline
Rope Access Technician Supervisor
High Standards Access
01.2020 - 11.2023
Rope Access Technician
Rope Access Engineering
01.2017 - 01.2020
Retail Worker
Dymocks Belconnen
01.2015 - 01.2017
Year 12 Certificate -
Copland College
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