LISA BARTLETT
Melbourne,VIC
Summary
CAREER SUMMARY Qualified supervisor and case manager with experience working in a variety of environments, such as Community Corrections Court Stream and Post Separation Parenting. Experienced in business management and management of staff, utilising a range of approaches such as motivational interviewing, strengths based, and solution focussed to get the best of teams and ensure key performance indicators are met.
Overview
19
19
years of professional experience
Work History
Supervisor Court Case Management, Melbourne
Department Of Justice And Community Safety
02.2021 - Current
- Lead and develop a team of case managers to apply best practise case management principles
- Support and implement change initiatives within the location inline with area workforce plans and initiatives
- Monitor and develop a team of case managers to ensure key performance indicators are met
- Provide guidance, mentoring and consultation for a team of case managers with best practise case management and community safety at the forefront of decision making
- Produce and edit reports for the Magistrate and County Courts
A/Manager Court Practice, Melbourne
Department Of Justice And Community Safety
04.2004 - 01.2023
- Lead and develop a team of supervisors to monitor and develop performance of case managers
- Provide case consultation to support staff and facilitate team and individual based coaching to strengthen practice
- Identify service gaps and work with the broader team to develop initiates and solutions to identified gaps
- Actively support organisational change and initiatives to improve outcomes
- Represent and market Community Corrections in public forums
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
A/Professional Practice Advisor, Frankston
Department Of Justice And Community Safety
11.2020 - 02.2021
- Provide advice to staff on delivering dynamic and evidence-based case management
- Deliver tailored practice development sessions
- Coordinate and support activities of new organisation practice initiatives
- Complete audits
- Encourage and support continuous improvement of best practice case management
Supervisor Court Case Management, Frankston
Department Of Justice And Community Safety
02.2020 - 11.2020
- Lead and develop a team of case managers to apply best practise case management principles
- Support and implement change initiatives within the location inline with area workforce plans and initiatives
- Monitor and develop a team of case managers to ensure key performance indicators are met
- Provide guidance, mentoring and consultation for a team of case managers with best practise case management and community safety at the forefront of decision making
- Produce and edit reports for the Magistrate and County Courts
Advanced Case Manager
11.2017 - 02.2020
- Apply evidence based practice in the case management for offenders assessed as high risk of reoffending
- Engage in best practice case management with offenders while in custody to improve outcomes and strengthen relationships
- Identify and evaluate risk factors that relate to individual offending and behaviour, provide individualised risk assessment and intervention
- Model pro social behaviours and draw on the use of motivational interviewing, strengths based approach and cognitive behaviour approach
- Work collaborative with stake holders and other service providers to ensure key performance indicators are met
- Produce detailed, factual reports to Magistrates and Higher Courts as required
Case Manager, Frankston
Department Of Justice And Community Safety
02.2017 - 11.2017
- Apply evidence based practice in the case management for offenders assessed as medium or high risk of reoffending
- Identify and evaluate risk factors that relate to individual offending and behaviour, provide individualised risk assessment and intervention
- Model pro social behaviours and draw on the use of motivational interviewing, strengths based approach and cognitive behaviour approach
- Work collaborative with stake holders and other service providers to ensure key performance indicators are met
- Produce detailed, factual reports to Magistrates and Higher Courts as required
Children’s Contact Service Coordinator
Family Life
01.2012 - 02.2017
- Completing intake and risk assessment
- Case management of families experiencing high levels of conflict due to separation and family violence
- Focus on child safety and well-being
- Supervision of contact workers, including rostering, recruitment and group supervision
- Administration of client files ensuring confidentiality is maintained
- Compiling observational notes and writing recommendations for Court Reports for use in Family Court.
Store Manager
MICHAEL HILL JEWELLER
08.2007 - 04.2012
- Daily on floor coaching of sales professionals
- Responsibly for daily sales targets being met
- Implementation of national promotions and sales events
- Rostering and wage control
- Ensuring safety standards are adhered to
- Responsible for staff retention and recruitment
- Accountable for managing the store profit and loss statement
Restaurant Manager
McDONALD’s AUSTRALIA
10.2006 - 08.2007
- Delegation of all training for 6 managers in training and 90 crew
- On floor training and development for managers
- Rostering and wage control
- Staff retention and recruitment
- Stock loss and monthly stock taking
- Control of profit and loss statement
- Accountable for safe operating procedures and adhering to OHS standards
- Control of profit and loss statement
Education
Diploma of Counselling, ACAP -
ACAP
MelbourneDiploma in Community Services -
OTEN
MelbourneDiploma of Business Management -
Monash University
Melbourne, VICApplied Suicide Intervention Skills Training, Living Works Certificate of Diffusing Situation of Aggression - David Cherry Victorian Certificate of Education -
Living Works
MelbourneCertificate of Education Victoria -
Ballam Park Secondary School
MelbourneSkills
- Communication
- Time management
- Prioritisation of tasks
- Case Management Activities
- Collaboration
- Stakeholder engagement
- Case File Management
- Court Reports
- Case Management Support
Timeline
Supervisor Court Case Management, Melbourne
Department Of Justice And Community Safety
02.2021 - Current
A/Professional Practice Advisor, Frankston
Department Of Justice And Community Safety
11.2020 - 02.2021
Supervisor Court Case Management, Frankston
Department Of Justice And Community Safety
02.2020 - 11.2020
Advanced Case Manager
11.2017 - 02.2020
Case Manager, Frankston
Department Of Justice And Community Safety
02.2017 - 11.2017
Children’s Contact Service Coordinator
Family Life
01.2012 - 02.2017
Store Manager
MICHAEL HILL JEWELLER
08.2007 - 04.2012
Restaurant Manager
McDONALD’s AUSTRALIA
10.2006 - 08.2007
A/Manager Court Practice, Melbourne
Department Of Justice And Community Safety
04.2004 - 01.2023
Diploma of Counselling, ACAP -
ACAP
Diploma in Community Services -
OTEN
Diploma of Business Management -
Monash University
Applied Suicide Intervention Skills Training, Living Works Certificate of Diffusing Situation of Aggression - David Cherry Victorian Certificate of Education -
Living Works
Certificate of Education Victoria -
Ballam Park Secondary School
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