Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Johnson

Coffs Harbour,NSW

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.

Communicate well with peers and customers, establishing rapport and possess the ability to interact with individuals at/on all levels, both written and verbally.

Excellent public relations and customer service skills, with the ability to work independently and within a high pressure environment.

Possess strong sales and up selling skills.

Overview

27
27
years of professional experience

Work History

Private Nanny

Private Home
01.2021 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Played games, worked on puzzles, and read books to young children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.

Daycare Assistant

Faith Family Early Learning
01.2013 - 09.2021
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.

Retail Worker

David Jones
04.1998 - 03.2006
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Our Ladies College
Melbourne

Skills

  • Relationship building
  • Reading and storytelling
  • Early childhood education
  • Positive reinforcement
  • Emotional support
  • CPR training
  • Outdoor play supervision
  • Behavior modeling
  • Conflict resolution
  • Family engagement
  • Problem-solving
  • Child supervision
  • Praise and encouragement
  • Teaching empathy
  • Active listening
  • Promoting good behavior
  • First aid
  • Teamwork and collaboration

Timeline

Private Nanny

Private Home
01.2021 - Current

Daycare Assistant

Faith Family Early Learning
01.2013 - 09.2021

Retail Worker

David Jones
04.1998 - 03.2006

High School Diploma -

Our Ladies College

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Lisa Johnson