Lisa Black

Director / Principal – Residential Real Estate (Co-Branded with @Realty)

Self-Employed | Sales & Property Management

• Established and operated a co-branded residential real estate business encompassing sales, buyer representation, and property management
• Achieved street-record sale results within the first month of operation, demonstrating strong market knowledge and negotiation capability
• Prepare property for sale including repairs to ensure best outcome for the the seller.
• Delivered tailored marketing and pricing strategies to maximise sale outcomes for vendors
• Successfully acted as a Buyer’s Agent, (not on my own sales) managing end-to-end acquisition processes including strategy, inspections, negotiations, and settlement coordination. Converting purchase into rental management
• List and prepare property for rental
• Maintained high professional standards while operating independently, including compliance, client service, and brand representation
• Developed strong local networks and referral channels to generate listings and buyer activity
• Known for a solutions-focused approach, adaptability, and the ability to perform across multiple functions in a fast-paced environment
• Create and maintain lead generation activity including social media brand awareness campaigns.

• Award winning buyers agent for 2024.
• Managed client experience from onboarding calls, brief creation through to property analysis, acquisitions and then settlement.
• Communicated regularly with 20- 30 clients, keeping them informed of progress and addressing any concerns or questions that arose during each stage of the process.
• Sought out both on and off market property opportunities independent of my team.
• Conducted thorough market research to identify potential properties, ensuring a comprehensive selection for clients.
• Handled multiple offers effectively by prioritizing client needs and negotiating optimal terms on their behalf.
• Established strong relationships with industry professionals, increasing referral business and expanding network connections.
• Collaborated with mortgage lenders to secure financing options for clients, streamlining the purchasing process.
• Coordinated inspections, appraisals, and additional services required during the buying process to ensure timely closings for clients.
• Educated first-time homebuyers on the intricacies of the purchasing process, empowering them to make informed decisions.
• Prepared clients for successful home purchases with detailed property evaluations and comparisons.
• Provided exceptional customer service through active listening, understanding client needs, and offering solutions tailored to individual circumstances.
• Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes.
• Managed communication between all parties involved in the transaction, including sellers, agents, lenders, and other professionals to ensure a seamless process for clients.
• Leveraged local market knowledge to provide accurate recommendations on neighborhoods best suited for specific client preferences.
• Guided clients through complex paperwork involved in real estate transactions, minimizing confusion and ensuring complete understanding.
• Additionally, I was later promoted to head of Australia's real estate compliance and strategic partnerships. I was responsible for many additional revenues that formed part of our eco-system planned for systemic growth.
• Licensed in QLD, NSW, SA & WA.

• In December of 2015 I returned to my original position of Senior Property Manager & BDM. In this time, I have re-invented the property management systems which were in place and failing since my departure from this office in April 2014. I oversaw and implemented the changes required to change the direction of this business which had fallen into chaos. I have supported and mentored the property management team when needed.
• My main focus here is customer relations, service and business growth through the use of systems I am passionate about what I do and my reputation of always going the extra mile and doing the right thing.
• Previously trading as Ray White Kallangur from 2016 to 2020

• In 2015 I successfully opened a Townhouse Complex for a Property Developer. I was responsible for all systems & procedures for start-up here. My duties included, signing the new business through to finding tenants and managing the properties. At the time, there were approximately 80 brand new townhouses in my care during a very saturated rental market in Mango Hill.
• I was responsible for client feedback, managing a bulging stock level to an appropriate level and keeping everyone happy whilst managing defects as the properties neared completion. I have an excellent understanding of building standards so this was something I worked hard on.
• I also kept the Marketeers & Sales Team happy by providing them with a fortnightly performance report and maintained an open and respectful relationship with them. This is key in this type of role.
• This was a challenging role which I handled easily with hard work and dedication.

• Initially employed as the sole Property Manager with full responsibility for the development of a portfolio of properties, my role varied greatly over the years. Starting from the ground up, I subsequently lead the team of property management staff, before moving into a more senior business development management position, general management & part time sales position.
• Everything required to ensure the day to day running of this business.
• Agency now known as Raine & Horne Kallangur