LISA BLEAZBY

- To support OG*D to grow successfully through attracting, developing and retaining the best leaders and recovery coaches.

- Ensure delivery of efficient, quality Recovery Coaching case-load in accordance with NDIS standards and the principles of Recovery Oriented practice.

- Ensure that all services provided are aligned to the principles of good practice and that all activities are in accordance with the requirements of all relevant standards, including those required to maintain registration under the NDIS Quality and Safeguards Commission.

- Lead the performance, wellbeing and engagement of Assistant Recovery Coaches by creating a culture of high-performance and quality achievement of customer goals.

- Ensure a first point of contact for Assistant Recovery Coaches to ensure points of crisis and complex customer issues are resolved in accordance with organisation and regulatory standards.

- Contribute to reporting to NDIS Quality and Safeguards Commissioner to maintain NDIS Quality and Safeguards Commission and NDIA Registration

- Provided analytical rationale to identify, develop and implement activities within allocated account base.

- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.

- Led company-wide change management efforts to support organizational transformation and growth objectives.

- Spearheaded innovative initiatives that led to significant improvements in operational efficiency and productivity levels.

- Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.