Lisa Bosseaux
Byron Bay,NSW
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
12
12
years of professional experience
Work History
Waitress
Le Caribou
04.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service G7
Serenis
08.2023 - 02.2024
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress Vigneyard
Perrin Family
02.2023 - 07.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Shop Manager
Gillardeaux
05.2020 - 10.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Waitress
Les Écluses D'Oléron
03.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Ice Cream Server
Grosheny
01.2018 - 12.2018
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
Seller Bio Market
Biocoop
02.2017 - 08.2017
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Barber
Barber of the Bay
10.2016 - 12.2016
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
Barber
Coiffeuse Création
09.2012 - 03.2016
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
Education
CAP - Barbier
IFAPME
Dinant BelgiqueBTS - Gestion d'entreprise
IFAPME
Dinant BelgiqueSkills
- Customer service
- Team collaboration
- Greeting guests
- Attention to detail
- Safe food handling
- Hospitality service expertise
Additional Information
- Voyages linguistique en [Pays]
Timeline
Waitress
Le Caribou
04.2024 - 10.2024
Customer Service G7
Serenis
08.2023 - 02.2024
Waitress Vigneyard
Perrin Family
02.2023 - 07.2023
Shop Manager
Gillardeaux
05.2020 - 10.2022
Waitress
Les Écluses D'Oléron
03.2019 - 01.2020
Ice Cream Server
Grosheny
01.2018 - 12.2018
Seller Bio Market
Biocoop
02.2017 - 08.2017
Barber
Barber of the Bay
10.2016 - 12.2016
Barber
Coiffeuse Création
09.2012 - 03.2016
CAP - Barbier
IFAPME
BTS - Gestion d'entreprise
IFAPME
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