Lisa Bowlen
South Morang,VIC
Summary
I am a reliable retail sales/customer service person with years of experience in a fast moving environment. Skilled in providing a high level of customer service both in person and over the phone, sales of goods, processing transactions, handling cash, arranging and maintaining a clean showroom floor.
I pride myself on providing a high level of customer service, by listening to customers to ensure customer satisfaction by resolving customer requests and needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Service/Retail Sales Associate
BL Marine Pty Ltd
10.1997 - 12.2023
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized showroom, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging floor stock.
- Answered customer questions about products and services, helped locate merchandise.
- Listened to customer needs to identify and recommend products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Responsible for balancing cash register daily and completing the banking.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managing stock levels.
Customer Support Team Leader
ANZ Bank
03.1987 - 10.1997
- Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
Skills
- Customer Service
- Phone Etiquette
- Retail Sales
- Stocking and Receiving
- Order Processing
- Money Handling
- Store Organization
Certification
- Registration of vessels and trailers delegate [Vic Roads] - [Current]
- Sales of Vessel Insurance delegate, [Yamaha Motor Insurance, Club Marine and Mercury Insurance [Current]
Timeline
Customer Service/Retail Sales Associate
BL Marine Pty Ltd
10.1997 - 12.2023
Customer Support Team Leader
ANZ Bank
03.1987 - 10.1997
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