Lisa Boyle

In this position, I am required to liaise with customers, replenish stock, co-ord with other team members, and generally keep moral up to a high level, plus many other things too.

• Teach newer team members the 'how to's and unknowns'.
• Help and support other team members.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Resolved issues quickly to maintain productivity goals.
• Sought out ways to go above and beyond job requirements.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Operated material moving equipment to move heavy loads and maintain production levels.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Aided driver with pickup, transportation and delivery of mining, commercial & agriculture items.
• Piloted/escorted vehicle Australia wide. All states & Territories.
• Escorted transport vehicles carrying all forms of oversize, Australia wide.
• Worked & lived in Mackay as a base now for the last 12 years.
• Have also helped heavy vehicle drivers with repairs and loading whilst on the road.
• Have mentored a lot of pilots/escorts in my career.
• Have worked with police/police escorts throughout my career.
• Continually work with all varieties of public people.
• Alerted other drivers to potential risks through use of signs, flags and warning lights on escort vehicle.
• Upheld high standards of professionalism and discretion while working with clients.
• Aided driver with pickup, transportation and delivery of various industrial/commercial & agricultural items.

• This was a multi-business which included: Australia Post Outlet, Hardware and general groceries (also for a short time cafe)
• My cliental was mainly dairy, beef & sheep farming community, also hobby farms.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Developed and maintained relationships with customers and suppliers through account development.
• Recorded inventory sales into organization's weekly income report.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Evaluated report data to proactively adjust and enhance operations.
• Directed staff and managed annual capital budget.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Prepared and recommended long-range plans for development of department personnel.
• Propelled continuous improvements and strategically capitalized on current market trends.
• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

• Taught approximately 10-15 classes per day, with various skill levels from beginners to experienced.
• Taught daily swim instruction to students varying in ages and skill levels. From 6 months old to adult.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Took notes strengths and weaknesses of each child in class to track progress.
• Maintained control and safety of class and kept children in flotation always within arm's reach.
• Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
• Prepared equipment before each class class and stored items promptly after classes.
• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
• Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
• Helped run in-house required mock drills and monthly in-house training.
• Motivated clients to achieve their personal swimming goals through developing and modifying routines.
• Encouraged participation and increased enjoyment with fun routines and music accompaniment.
• Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
• Demonstrated correct use of equipment for students to achieve maximum benefits.
• Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
• Cultivated positive relationships with participants by interacting with group during swimming classes.

• Monitored safety of guests in and around swimming pool.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Attentively monitored swimmers to identify distress.
• Checked pool and surrounding areas for hazardous conditions.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
• Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
• Entered water immediately to pull struggling swimmers to safety.
• Saved distressed persons using rescue techniques and equipment.
• Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Completed basic maintenance and repairs to keep pools functioning properly.
• Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Used CPR skills to assist rescued individuals until arrival of emergency services.
• Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
• Performed lifesaving measures during incidents until paramedics arrived on scene.
• Consulted with emergency personnel while securing scene.
• Taught ages from 6 months old to adults to swim.
• Aquamoves also had a hydro pool, which we helped the disabled to get in and out of with the lift, and in my own time, I also helped the disabled and injured cliental in the hydro pool.
• Inspected pool during shift and skimmed toys and trash that could clog pool pump.