Lisa Bradley
Port Hedland,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Travelling
01.2025 - 05.2025
Senior Client Facilitator/Keyworker
Donegal Horizons
11.2022 - 12.2024
- Development of accredited and non-accredited materials to improve participant understanding and engagement.
- Performed management-level responsibilities; supervising staff, conducting team meetings, assigning and delegating tasks, ensuring staff compliance and providing guidance and support to all staff.
- Managed and motivated employees to be productive and engaged in work.
- Supporting/sourcing placement for trainees to enable community inclusion and sense of independence. Creating linkage between trainees and their communities.
- Maintained personnel records and updated internal databases to support document management.
- Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
- Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Project Worker
Action Mental Health
04.2022 - 11.2022
- To develop and deliver accredited and non-accredited personal development programmes for young people and key contacts in a school setting.
- Developed comprehensive project plans, facilitating smooth execution and successful delivery within budget constraints.
- Managed stakeholder relationships, ensuring clear communication of expectations and maintaining satisfaction throughout the project life cycle.
- Enhanced project efficiency by streamlining communication channels and implementing effective time management strategies.
- Provide support and information to young people and their key contacts to help them develop awareness, knowledge and understanding and to provide relevant support.
Homeless Engagement Officer
4 R’s
11.2021 - 04.2022
- Development of #Homesforall project to reduce the stigma of homelessness and provide support to those transitioning from homelessness.
- Created and managed project plans, timelines and budgets.
- Support individuals to return to employment and education, offering advice and referring individuals to other organisations which best suit their current needs.
- Working with local schools to raise awareness of homelessness and working with vulnerable individuals and advocating for their rights.
- Coordinated operations with other emergency service groups.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Negotiated with local businesses for securing resources and support for community programs.
Support Worker
Mencap
04.2020 - 11.2021
- Working with complex needs; mental health, autism, learning disabilities, challenging behaviours.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Internship
North West Migrant Forum
02.2021 - 05.2021
- Updating policies and creating campaign strategies to address certain issues.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Care Assistant
Owen Mor Care Centre
05.2019 - 03.2020
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
- Recorded status and duties completed in logbooks for management.
Shop Assistant
Home Bargains
05.2018 - 05.2019
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Deli Assistant
Spar
10.2017 - 02.2019
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
Deli Assistant
Centra
10.2015 - 10.2017
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Level 5- ILM Leadership and Management - Management
Northwest Regional College
North West Regional College 04.2021
LLM- Masters of Human Rights Law - Human Rights Law
Queen’s University Belfast
01.2020
BSc (Hons) - Criminology and Criminal Justice
Ulster University
06.2019
No Degree - A-Levels And GCSE'S
St Cecilia’s College
06.2016
Skills
- Friendly, positive attitude
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Active listening
- Organization and time management
- Decision-making
- Calm under pressure
Timeline
Travelling
01.2025 - 05.2025
Senior Client Facilitator/Keyworker
Donegal Horizons
11.2022 - 12.2024
Project Worker
Action Mental Health
04.2022 - 11.2022
Homeless Engagement Officer
4 R’s
11.2021 - 04.2022
Internship
North West Migrant Forum
02.2021 - 05.2021
Support Worker
Mencap
04.2020 - 11.2021
Care Assistant
Owen Mor Care Centre
05.2019 - 03.2020
Shop Assistant
Home Bargains
05.2018 - 05.2019
Deli Assistant
Spar
10.2017 - 02.2019
Deli Assistant
Centra
10.2015 - 10.2017
Level 5- ILM Leadership and Management - Management
Northwest Regional College
LLM- Masters of Human Rights Law - Human Rights Law
Queen’s University Belfast
BSc (Hons) - Criminology and Criminal Justice
Ulster University
No Degree - A-Levels And GCSE'S
St Cecilia’s College
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