Lisa Britt
Tumut,NSW
Summary
At Sissians, excelled as a Retail Shop Assistant by enhancing customer satisfaction and loyalty through expert upselling, cross-selling, and relationship building. Demonstrated exceptional multitasking and organizational skills, significantly streamlining checkout processes and boosting sales. Committed to providing outstanding service, contributing to a positive team environment and efficient operations.
Overview
30
30
years of professional experience
Work History
Motel Cleaner
Elms Motor Inn
Tumut, NSW
07.2019 - Current
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
- Ensured guest satisfaction by replenishing toiletries and linens in a timely manner.
- Enhanced overall productivity by continuously refining personal housekeeping techniques based on feedback from supervisors.
- Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
- Identified potential maintenance issues during routine cleaning tasks, reporting them to management for timely resolution.
- Collaborated with front desk staff to ensure prompt room availability for new guests upon checkin.
- Increased efficiency by regularly inspecting cleaning equipment for functionality and arranging repairs as necessary.
- Maximized guest satisfaction by adhering to strict health and safety guidelines during all cleaning procedures.
- Streamlined room turnover process with efficient organization and prioritization of tasks.
- Contributed to positive guest experience by consistently maintaining clean and welcoming public spaces, including the lobby and breakfast area.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Returned emptied garbage receptacles to proper locations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Retail Shop Assistant
Sissians
Cootamundra, NSW
01.1995 - 11.1997
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance.
- Streamlined checkout process with efficient bagging techniques that protected merchandise while minimizing wait time.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
Education
Certificate III - Aged Care
Tumut Tafe
Tubbul, NSW2016
Year 12 -
Cootamundra High School
Cootamundra, NSW1995
Skills
Upselling and cross-selling
Relationship building
Product promotions
Point-of-sale systems
Cash register operation
Organization
Good Telephone Etiquette
Written Communication
Teamwork and Collaboration
Self-Motivated
Flexible and Adaptable
Organization and Time Management
Attention to Detail
Residential cleaning
Vacuuming
Cleaning bathrooms
Dusting furniture
Mopping and sweeping
Decision-Making
Multitasking Abilities
Timeline
Motel Cleaner
Elms Motor Inn
07.2019 - Current
Retail Shop Assistant
Sissians
01.1995 - 11.1997
Certificate III - Aged Care
Tumut Tafe
Year 12 -
Cootamundra High School