Lisa Brown
North Lakes
Summary
Accomplished Care Coordinator and Prgram Coordinator with a proven track record at Ozcare and at Holt Bolt. Can build trustful client relationships and developing personalized care plans.
Leveraging vital monitoring expertise and exceptional problem-solving skills, I've significantly enhanced patient care quality.
Renowned for empathy and reliability, my approach consistently achieves positive outcomes in client health and well-being.
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer.
Highly skilled at building lasting relationships with customers and business executives.
Hardworking and passionate.
Strong organisational skills.
Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Program Coordinator
Holt Bolt
Chermside, QLD
07.2023 - Current
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of programs.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address any challenges, and brainstorm solutions for ongoing success.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with participants and their families.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Care Assistant
Ozcare
North Lakes
09.2020 - 07.2023
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with ADL’s such as showering , dressing , grooming, personal hygiene.
- meal preparation
- Administering medications
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Backfill Care Coordinator
Ozcare
North Lakes, QLD
06.2022 - 01.2023
- Assisting clients with writing a care plan that would be beneficial to their care needs.
- Built strong relationships with clients to deliver emotional support and gain trust.
- Completing Annual (and 6mthly) reviews 1:1 with clients. Going through their package, budget and care services.
- Answering phone calls from clients and staff members.
- Faxing / emailing and phoning health professionals, organisations and family members when needed in regards to clients care needs.
- Brainstorming with other care coordinators/ health professionals and management to get clients needs met .
- Ordering ointments, vital calls, incontinence aids and mobility aids for clients
- Doing staff reviews and giving feedback on their progress.
Disability Support Worker
TLC
Stones Corner
07.2020 - 08.2021
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Drove clients safely to social activities and appointments.
- Assisted with medication.
- Documentation: Daily notes. Medication charts, bowel charts etc
- Using lifters and slide sheets .
- Assisting clients with feeds to ensure good nutrition.
- Documenting and communicating with care coordinators regarding clients care and needs as well as any changes in health.
- Working 1:1 with clients as well as working within a team.
- Working with frail and also palliative care clients .
- Working with people with learning disabilities, autism, psychological diagnosis, vision impairments, hearing impairments.
- Working with clients from 18mths old- 99yr olds.
Education
Diploma of Community Services
Skills Generation
Maroochydore, QLD08.2025
Health
Tighes Hill Tafe
Newcastle, NSW11.2005
Skills
- Vitals Monitoring and Documentation
- Troubleshooting/ problem solving
- Good computer / typing skills
- Empathetic, trustworthy, reliable, fast learner , kind
- Compassionate about my field of work
- Experience in writing care plans
- Experience with different funding / home care packages
- Good at building relationships with clients and their families
Timeline
Program Coordinator
Holt Bolt
07.2023 - Current
Backfill Care Coordinator
Ozcare
06.2022 - 01.2023
Care Assistant
Ozcare
09.2020 - 07.2023
Disability Support Worker
TLC
07.2020 - 08.2021
Diploma of Community Services
Skills Generation
Health
Tighes Hill Tafe