Lisa Brown
Malanda,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
School Cleaner
Education Queensland
Malanda, QLD
01.2017 - 03.2025
- Conduct routine inspections of school grounds for potential hazards or problems.
- Stripped, sealed and polished floors.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Restock bathroom supplies such as toilet paper and hand towels.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed routine maintenance checks, notifying management of needed repairs.
- Dusted surfaces of desks, chairs and tables to maintain cleanliness.
- Kept business entrances clean, tidy and professional in appearance.
- Mix cleaning solutions according to manufacturer's instructions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Follow safety protocols while performing duties.
- Keep work area neat and organized at all times.
- Re-positioned furniture into standard arrangements for student and staff use.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned glass surfaces daily to remove hand prints and spots.
- Wash walls to remove dirt or marks.
- Serviced, cleaned and restocked restrooms.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Empty trash cans and replace liners.
Individual Support Worker
Echo Malanda
Malanda, QLD
01.2022 - 03.2023
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained detailed records of services performed on clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged clients in meaningful conversations about their lives and interests.
School Canteen Manager/Uniform Manager
Malanda P&C Association
Malanda, QLD
01.2011 - 12.2016
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Trained new employees to perform duties.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
- Coordinated work schedules for employees to ensure adequate coverage during peak hours.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked closely with vendors to negotiate prices on bulk orders while maintaining high quality standards.
- Assisted customers in selecting uniforms to meet their needs.
- Maintained accurate records of customer orders and invoices.
- Developed relationships with vendors for obtaining new products and materials.
- Provided product knowledge and information to customers regarding uniform options.
- Managed returns and exchanges of uniforms according to company policy.
- Processed payments from customers using point of sale systems.
- Recognized by management for providing exceptional customer service.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Bakery/Coffee Shop Manager
Malanda Bakery
Malanda
12.2009 - 01.2011
- Trained new employees to perform duties.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Maintained a clean work environment to promote safety standards.
- Maintained inventory levels, ensuring stock availability while minimizing excess.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Established relationships with vendors, suppliers, and other partners.
- Monitored employee performance and provided feedback to improve productivity.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed daily reconciliation of EFT transactions for accuracy and completeness.
- Prepared cash bank deposits and deposited daily takings.
Grocery Manager/nightfill Manager
Spar Supermarket Malanda
Malanda, QLD
09.2001 - 12.2009
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Formed and sustained strategic relationships with clients.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Collaborated with vendors to negotiate prices on products and services.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted with customer requests and answered questions to improve satisfaction.
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Delegated work to staff, setting priorities and goals.
Education
Certificate 111 in School Cleaning -
TAFE Queensland
QLD01-2023
Some College (No Degree) -
First Aid Certificate
01-2022
Food Supervisors Certificate
01-2012
High School Diploma -
Mulwaree High School
Goulburn, NSWSkills
- Customer interaction
- Time management
- Attention to detail
- Organizational skills
- Problem solving
- Safety compliance
References
References available upon request.
Timeline
Individual Support Worker
Echo Malanda
01.2022 - 03.2023
School Cleaner
Education Queensland
01.2017 - 03.2025
School Canteen Manager/Uniform Manager
Malanda P&C Association
01.2011 - 12.2016
Bakery/Coffee Shop Manager
Malanda Bakery
12.2009 - 01.2011
Grocery Manager/nightfill Manager
Spar Supermarket Malanda
09.2001 - 12.2009
Certificate 111 in School Cleaning -
TAFE Queensland
Some College (No Degree) -
First Aid Certificate
Food Supervisors Certificate
High School Diploma -
Mulwaree High School
Similar Profiles
Miles StanleyMiles Stanley
Teacher, Intellectual Impairment at Education QueenslandTeacher, Intellectual Impairment at Education Queensland
Anita EcclesAnita Eccles
Certified Teacher Aide at Education QueenslandCertified Teacher Aide at Education Queensland
Amy MedfordAmy Medford
Primary Teacher at Education QueenslandPrimary Teacher at Education Queensland