LISA BROWN
Sydney,NSW
Summary
A highly adaptable and quick-learning professional with a diverse background spanning administration, marketing, and the arts.
I've recently relocated to Sydney on a working holiday visa after finishing my role as a Personal Assistant support the CEO and Senior Leadership Team at the Arts Council of Wales as a Personal Assistant, a role that has honed my ability to manage high-level administrative functions, coordinate complex schedules, and facilitate strategic initiatives in a fast-paced environment. My career began with a business and administration apprenticeship at a solicitors’ firm, where I developed a strong foundation in professional operations and legal administration. I then worked as a Victim Care Officer for the UK Police Force, gaining valuable experience in handling sensitive information, liaising with stakeholders, and working under pressure. Seeking new challenges, I embarked on independent travel across Southeast Asia and Australia, broadening my adaptability, problem-solving skills, and cultural awareness.
Beyond my professional experience, I have a strong background in elite sports, having represented Wales in gymnastics and been part of the British squad. This experience instilled in me a disciplined, results-driven mindset that enables me to thrive in demanding roles and navigate challenges with resilience and focus.
I am passionate about arts, culture, and creative industries, bringing a proactive and solutions-focused approach to my work. With a commitment to continuous learning and professional growth, I strive to contribute effectively to leadership teams and organisational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant to the CEO and Leadership Team
Arts Council of Wales
01.2024 - 09.2025
- Coordinate and manage the Chief Executive's calendar, scheduling meetings, appointments, and travel arrangements to optimise time management and efficiency.
- Prepare and organise materials for meetings, including agendas, reports, and presentations, ensuring that all necessary information is readily available for decision-making.
- Act as a liaison between the Chief Executive, the Senior Leadership Team, and external stakeholders, fostering strong relationships and effective communication across the organisation.
- Assist in the development and implementation of strategic initiatives, providing administrative support for projects that advance the Arts Council's mission and objectives.
- Handle confidential information with discretion and professionalism, maintaining the integrity of sensitive communications and documents.
- Facilitate team collaboration by coordinating internal events, workshops, and training sessions.
Account Manager
Ogilvy
06.2023 - 01.2024
- Managed end-to-end client relationships for the EY business-to-business account, ensuring high levels of client satisfaction and retention through proactive communication and service delivery.
- Developed and executed strategic marketing campaigns that increased brand awareness and engagement, resulting in a measurable boost in client leads and overall business performance.
- Collaborated with cross-functional teams, including creative and media. Crafting clear and detailed creative briefs based on client requests, ensuring alignment between client expectations and the creative team's deliverables for effective campaign execution.
- Fostered strong partnerships with key stakeholders at EY, facilitating open communication and collaboration to align marketing initiatives with client goals and objectives.
Account Executive
Ogilvy
11.2021 - 06.2023
- Built strong relationships with B2B clients, including Vodafone and Nokia, delivering tailored solutions to meet their needs.
- Managed projects from start to finish, ensuring alignment with client and business goals through ongoing communication and updates.
- Led Nokia's 'Boundary Breakers' customer stories, collaborating on impactful narratives to highlight client success.
- Prepared and managed project budgets, created detailed work plans, and tracked expenses to ensure projects stayed within budget.
- Developed creative briefs in collaboration with project managers and strategists to ensure clear communication and alignment.
- Assisted with onboarding new team members, providing training and support for smooth integration into the team.
Projects Coordinator
Boo Studio
06.2019 - 03.2020
- Managed POS in stores across New Zealand and Australia, collaborating with installers to ensure effective retail marketing for clients like Google and Fitbit.
- Assisted with the launch of Google Pixel 4 in 200 JB Hi-Fi stores, managing 70+ installers to ensure successful execution.
- Recruited and maintained strong, long-lasting relationships with installers, overseeing their work from project initiation to completion.
- Supported retail fixture displays, PR kits, and POS for new product launches.
Victim Care Officer
Dyfed Powys Police
12.2017 - 08.2018
- Completing comprehensive needs assessments with victims and identifying appropriate services to support such needs.
- Escalating safeguarding concerns and matters to Designated Safeguarding Officers.
- Ensuring all records on the case management system were compliant with the Criminal Justice System and Victim Support Policy.
- Consistently exceeded client expectations, liaising with external agencies to verify services were delivered to victims as agreed.
- Maintained comprehensive case plans to accurately measure victim progress towards support goals.
- Ensured confidentiality, maintaining all records in compliance with Data Protection Act.
Conveyancing Assistant
JCP Solicitors
03.2015 - 07.2017
- Assisting Conveyancers in the management of caseloads, by actioning legal procedures as directed by the Conveyancer.
- Advising, assisting and representing clients for the firm, abiding to professional standards, and observing at all times the Professional Rules of the Solicitors Regulatory Authority.
- Producing contract documentation in accordance with the company procedure and policy.
- Liaising with real estate agents and clients by telephone, email and in person.
Receptionist
JCP Solicitors
12.2013 - 03.2015
- Operating main switchboard for five offices, answering incoming calls and directing them to appropriate party.
- Greeting incoming clients in professional manner and provided friendly, knowledgeable assistance.
- Scheduling appointments for lawyers, paralegals and directors for depositions and meetings of all types.
- Completing general offices tasks, including copying, filing, faxing various documents and organising all incoming mail and packages.
Education
A-Levels - Double Health and Social, Welsh Baccalaureate Advanced Diploma, Public Services, NVQ Level 4 Business and Administration
Ysgol Gyfun Y Strade
Llanelli, CarmarthenshireGCSE's - undefined
Skills
- Welsh Speaker
- Coordinating and planning projects
- Budgeting
- Organisation
- Communication
- Sale expertise
- Data entry
- Strategic planning
- Production & Logistics
- Branding
- Staff development/training
- Account management
- Project management
Certification
- IPA (Institute of Practitioners in Advertising) Foundation Certificate – Distinction
- Business and Administration NVQ Level 3
LANGUAGES
English
Welsh
Timeline
Personal Assistant to the CEO and Leadership Team
Arts Council of Wales
01.2024 - 09.2025
Account Manager
Ogilvy
06.2023 - 01.2024
Account Executive
Ogilvy
11.2021 - 06.2023
Projects Coordinator
Boo Studio
06.2019 - 03.2020
Victim Care Officer
Dyfed Powys Police
12.2017 - 08.2018
Conveyancing Assistant
JCP Solicitors
03.2015 - 07.2017
Receptionist
JCP Solicitors
12.2013 - 03.2015
GCSE's - undefined
A-Levels - Double Health and Social, Welsh Baccalaureate Advanced Diploma, Public Services, NVQ Level 4 Business and Administration
Ysgol Gyfun Y Strade