Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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LISA BROWN

Sydney,NSW

Summary


A highly adaptable and quick-learning professional with a diverse background spanning administration, marketing, and the arts.


I've recently relocated to Sydney on a working holiday visa after finishing my role as a Personal Assistant support the CEO and Senior Leadership Team at the Arts Council of Wales as a Personal Assistant, a role that has honed my ability to manage high-level administrative functions, coordinate complex schedules, and facilitate strategic initiatives in a fast-paced environment. My career began with a business and administration apprenticeship at a solicitors’ firm, where I developed a strong foundation in professional operations and legal administration. I then worked as a Victim Care Officer for the UK Police Force, gaining valuable experience in handling sensitive information, liaising with stakeholders, and working under pressure. Seeking new challenges, I embarked on independent travel across Southeast Asia and Australia, broadening my adaptability, problem-solving skills, and cultural awareness.


Beyond my professional experience, I have a strong background in elite sports, having represented Wales in gymnastics and been part of the British squad. This experience instilled in me a disciplined, results-driven mindset that enables me to thrive in demanding roles and navigate challenges with resilience and focus.


I am passionate about arts, culture, and creative industries, bringing a proactive and solutions-focused approach to my work. With a commitment to continuous learning and professional growth, I strive to contribute effectively to leadership teams and organisational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Assistant to the CEO and Leadership Team

Arts Council of Wales
01.2024 - 09.2025
  • Coordinate and manage the Chief Executive's calendar, scheduling meetings, appointments, and travel arrangements to optimise time management and efficiency.
  • Prepare and organise materials for meetings, including agendas, reports, and presentations, ensuring that all necessary information is readily available for decision-making.
  • Act as a liaison between the Chief Executive, the Senior Leadership Team, and external stakeholders, fostering strong relationships and effective communication across the organisation.
  • Assist in the development and implementation of strategic initiatives, providing administrative support for projects that advance the Arts Council's mission and objectives.
  • Handle confidential information with discretion and professionalism, maintaining the integrity of sensitive communications and documents.
  • Facilitate team collaboration by coordinating internal events, workshops, and training sessions.

Account Manager

Ogilvy
06.2023 - 01.2024
  • Managed end-to-end client relationships for the EY business-to-business account, ensuring high levels of client satisfaction and retention through proactive communication and service delivery.
  • Developed and executed strategic marketing campaigns that increased brand awareness and engagement, resulting in a measurable boost in client leads and overall business performance.
  • Collaborated with cross-functional teams, including creative and media. Crafting clear and detailed creative briefs based on client requests, ensuring alignment between client expectations and the creative team's deliverables for effective campaign execution.
  • Fostered strong partnerships with key stakeholders at EY, facilitating open communication and collaboration to align marketing initiatives with client goals and objectives.

Account Executive

Ogilvy
11.2021 - 06.2023
  • Built strong relationships with B2B clients, including Vodafone and Nokia, delivering tailored solutions to meet their needs.
  • Managed projects from start to finish, ensuring alignment with client and business goals through ongoing communication and updates.
  • Led Nokia's 'Boundary Breakers' customer stories, collaborating on impactful narratives to highlight client success.
  • Prepared and managed project budgets, created detailed work plans, and tracked expenses to ensure projects stayed within budget.
  • Developed creative briefs in collaboration with project managers and strategists to ensure clear communication and alignment.
  • Assisted with onboarding new team members, providing training and support for smooth integration into the team.

Projects Coordinator

Boo Studio
06.2019 - 03.2020
  • Managed POS in stores across New Zealand and Australia, collaborating with installers to ensure effective retail marketing for clients like Google and Fitbit.
  • Assisted with the launch of Google Pixel 4 in 200 JB Hi-Fi stores, managing 70+ installers to ensure successful execution.
  • Recruited and maintained strong, long-lasting relationships with installers, overseeing their work from project initiation to completion.
  • Supported retail fixture displays, PR kits, and POS for new product launches.

Victim Care Officer

Dyfed Powys Police
12.2017 - 08.2018
  • Completing comprehensive needs assessments with victims and identifying appropriate services to support such needs.
  • Escalating safeguarding concerns and matters to Designated Safeguarding Officers.
  • Ensuring all records on the case management system were compliant with the Criminal Justice System and Victim Support Policy.
  • Consistently exceeded client expectations, liaising with external agencies to verify services were delivered to victims as agreed.
  • Maintained comprehensive case plans to accurately measure victim progress towards support goals.
  • Ensured confidentiality, maintaining all records in compliance with Data Protection Act.

Conveyancing Assistant

JCP Solicitors
03.2015 - 07.2017
  • Assisting Conveyancers in the management of caseloads, by actioning legal procedures as directed by the Conveyancer.
  • Advising, assisting and representing clients for the firm, abiding to professional standards, and observing at all times the Professional Rules of the Solicitors Regulatory Authority.
  • Producing contract documentation in accordance with the company procedure and policy.
  • Liaising with real estate agents and clients by telephone, email and in person.

Receptionist

JCP Solicitors
12.2013 - 03.2015
  • Operating main switchboard for five offices, answering incoming calls and directing them to appropriate party.
  • Greeting incoming clients in professional manner and provided friendly, knowledgeable assistance.
  • Scheduling appointments for lawyers, paralegals and directors for depositions and meetings of all types.
  • Completing general offices tasks, including copying, filing, faxing various documents and organising all incoming mail and packages.

Education

A-Levels - Double Health and Social, Welsh Baccalaureate Advanced Diploma, Public Services, NVQ Level 4 Business and Administration

Ysgol Gyfun Y Strade
Llanelli, Carmarthenshire

GCSE's - undefined

Skills

  • Welsh Speaker
  • Coordinating and planning projects
  • Budgeting
  • Organisation
  • Communication
  • Sale expertise
  • Data entry
  • Strategic planning
  • Production & Logistics
  • Branding
  • Staff development/training
  • Account management
  • Project management

Certification

  • IPA (Institute of Practitioners in Advertising) Foundation Certificate – Distinction
  • Business and Administration NVQ Level 3

LANGUAGES

English
Welsh

Timeline

Personal Assistant to the CEO and Leadership Team

Arts Council of Wales
01.2024 - 09.2025

Account Manager

Ogilvy
06.2023 - 01.2024

Account Executive

Ogilvy
11.2021 - 06.2023

Projects Coordinator

Boo Studio
06.2019 - 03.2020

Victim Care Officer

Dyfed Powys Police
12.2017 - 08.2018

Conveyancing Assistant

JCP Solicitors
03.2015 - 07.2017

Receptionist

JCP Solicitors
12.2013 - 03.2015

GCSE's - undefined

A-Levels - Double Health and Social, Welsh Baccalaureate Advanced Diploma, Public Services, NVQ Level 4 Business and Administration

Ysgol Gyfun Y Strade
LISA BROWN