Lisa burton
Melbourne,VIC
Summary
Dynamic Sales/Customer Service Manager with a proven track record at Sportsconscious, excelling in customer engagement and visual merchandising. Adept at training teams and resolving complex issues, fostering high customer satisfaction and loyalty. Known for building strong supplier relationships and enhancing sales through personalized service and product expertise.
Overview
2026
2026
years of professional experience
Work History
Sales/Customer Service Manager
Sportsconscious
Brighton, VIC
06.2018 - Current
- Resolved sensitive customer service complaints, ensuring high levels of customer satisfaction.
- Engaged customers in friendly conversations to assess assistance needs.
- Executed floor moves, merchandising, and display maintenance for organized sales areas.
- Managed inventory levels on sales floor to guarantee optimal stock availability.
- Cultivated relationships with regular customers to promote personalized service and repeat business.
- Guided customers in selecting products that met specific needs.
- Assessed training requirements and developed tailored training programs for staff.
- Greeted customers to enhance overall shopping experience.
- Assisted in placing indent orders and managing stock orders.
- Attended multiple international trade shows to seek new products and conduct market research.
- Built and maintained high staff morale.
- Held strong relationships with existing and new suppliers.
Assistant Store Manager
POLO JEANS CO. - Ralph Lauren
Kent, UK
Assistant Store Manager
MEXX clothing
Kent, UK
Sales Assistant
GAP
Kent, UK
Education
Retail Management
South Kent College
Folkestone, UKAPPI - Pilates Instructors Course
Unite Health
Prahran, VICSkills
- Customer service
- Product knowledge
- Customer engagement
- Visual merchandising
- Team building and leadership
- Expertise in sales
- Problem-solving
- Training and development
Affiliations
- I have a long-standing passion for Pilates and movement
- I enjoy my family time
- I love music
- Self-development is important to me
- I enjoy a healthy lifestyle.
References
References available upon request.
Timeline
Sales/Customer Service Manager
Sportsconscious
06.2018 - Current
Assistant Store Manager
POLO JEANS CO. - Ralph Lauren
Assistant Store Manager
MEXX clothing
Sales Assistant
GAP
Retail Management
South Kent College
APPI - Pilates Instructors Course
Unite Health
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